Revenues & Benefits Support Officer - Remote

Belmont Recruitment are currently recruiting for a Revenues & Benefits Support Officer to work with our client on a temporary basis. This is a full-time role working 35 hours per week, Monday to Friday, offering remote working.

Overview:

Working within the Council Tax Unit as part of the Revenues and Benefits Service, you will provide specialist support across the HMRC Data Matching Project and assist with the investigation and resolution of complex Council Tax casework. The role requires strong analytical skills, attention to detail and experience using MRI (Academy) to manage and investigate Council Tax accounts.

Main Duties:

• Analyse and validate information received from HMRC and other data sources

• Review and maintain Council Tax accounts using MRI (Academy)

• Process Council Tax amendments, billing and recovery activity

• Input earnings attachments and update account records

• Identify discrepancies and carry out detailed account investigations

• Investigate complex and sensitive casework, including formal complaints

• Prepare detailed written responses to complaints and complex enquiries

• Interpret Council Tax legislation, policies and procedures

• Use NEC Document Management to retrieve, review, index and manage electronic records

• Liaise with customers, councillors, MPs, legal representatives and other stakeholders

• Ensure Council Tax records are accurate and compliant with relevant legislation and data protection requirements

Essential Criteria:

• Previous experience using MRI (Academy) for Council Tax administration

• Experience of Council Tax billing and recovery

• Experience processing earnings attachments

• Previous experience investigating complex Council Tax casework

• Strong understanding of Council Tax legislation and procedures

• Excellent written and verbal communication skills

• Strong analytical skills and attention to detail

If you are interested in this position, please apply now with an up-to-date CV.