Road Freight Operative

Customer Service & Operations Specialist – European Road Freight

Location: Greater Manchester 

Position: Full-time, Permanent

Salary: Competitive (Dependent on experience) + Benefits & Career Progression

About the Role

Are you a proactive customer service professional with a passion for supply chain and logistics? We are seeking an enthusiastic, detail-oriented Customer Service & Operations Specialist to join a leading, internationally recognized freight forwarding and logistics provider at their Manchester hub.

In this pivotal role, you will act as the primary point of contact for key, high-value client accounts—taking complete ownership of their European road freight shipments from quote to final delivery.

Whether you bring hands-on European road freight experience or exceptional account management skills from a fast-paced customer-facing background, this is an outstanding opportunity to build a long-term, high-growth career in global logistics.

What You’ll Be Doing

Road Freight Operations

• Account Ownership: Manage day-to-day operations for key road freight client accounts, acting as their primary operational contact.
• Shipment & Solution Management: Oversee daily shipment flows, produce competitive quotes, and handle operational queries using your expertise to solve supply chain challenges.
• Relationship Building: Form strong, lasting relationships with client teams to deeply understand their supply chain needs and delivery deadlines.

Customer Experience & Accuracy

• Proactive Communication: Deliver an exceptional customer experience through prompt responses, proactive transit updates, and tailored service solutions.
• System Accuracy: Input precise shipment details into internal transport management systems following standard operating procedures.

Growth & Continuous Improvement

• Self-Starter Mindset: Take full ownership of your daily workload while operating independently and collaboratively within a high-performing team.
• Career Development: Learn from a highly experienced team of freight experts and contribute to the ongoing growth of the business.

What You’ll Bring

• Driven & Career-Minded: A genuine ambition to grow a successful career within the international freight and logistics sector.
• Customer-Centric: Proven experience in a fast-paced, high-touch customer service or account management environment.
• Industry Knowledge: Previous experience in European Road Freight (FTL, LTL, groupage, or customs) is preferred but not essential—the right attitude and transferable skills matter most!
• Exceptional Communicator: Clear, confident, and persuasive written and verbal communication skills.
• Detail-Oriented & Organized: Outstanding planning abilities with a high level of accuracy when entering operational data.
• Problem Solver: A resilient, solution-focused mindset capable of handling dynamic logistics challenges calmly under pressure.
• Education: Educated to A-Level standard as a minimum; Degree level is an advantage.

Why Apply?

• Structured Career Growth: Clear development pathways to step up into senior operational, trade, or account management roles.
• Supportive Environment: Work alongside friendly, knowledgeable industry mentors who are invested in your success.
• Competitive Package: Attractive salary package, pension, and performance incentives.

How to Apply

If you are ready to take full ownership of key client relationships and elevate your career in European supply chain management, we want to hear from you!

Submit your CV today for immediate consideration.