Sales Account Manager

Matchtech

Remote-friendly
Job Advert

A well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment.

This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs.

Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOE

Key responsibilities will include:

  • Acting as the primary commercial point of contact for assigned customer accounts
  • Managing customer contracts and ensuring compliance with commercial terms
  • Maximising contract value in line with agreed terms and scope
  • Attending customer meetings, wash-ups, and performance reviews
  • Issuing contract briefs to operational teams to support delivery
  • Reviewing and negotiating additional Customer Work Requests (CWRs)
  • Liaising with Production, Planning and Materials teams to support delivery
  • Identifying commercial risks and opportunities across accounts
  • Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI
  • Producing performance summaries and customer reporting post-input
  • Supporting proposals, quotations and contract renewals
  • Leading, mentoring and supporting Account Managers within the team
  • Deputising for the Commercial Director when required


Key skills and experience required:

  • Strong aviation commercial / account management background (customer-facing)
  • Proven contract management capability and commercial negotiation experience
  • Working knowledge of Part-145 maintenance operations
  • Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes
  • Confident stakeholder management - able to manage expectations and drive outcomes
  • Leadership experience - mentoring/supporting Account Managers or similar
  • Strong written and verbal communication skills
  • Comfortable working under pressure with multiple stakeholders
  • Competent with Microsoft Office (Word/Excel/PowerPoint)


Additional info:

  • Full-time, permanent position
  • Must have the right to work in the UK

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