Sales Account Manager

Turn Customer Enquiries into Opportunities – Join Us as a Sales Account Manager

Salary: £31,175

Working Hours: Rotating shifts of 07:30 – 16:00, 08:30 – 17:00, 09:00 – 17:30 Monday to Friday

Location: Aldridge, West Midlands

Contract Type: Permanent

Start Date: ASAP

We're looking for an experienced and motivated Sales Account Manager to join our team, managing customer enquiries from initial contact through to conclusion while identifying opportunities to grow profitable business.

This is a hands-on sales role combining responsive customer service, quotation management, business development and sales administration. If you're commercially focused, confident building relationships and thrive in a fast-paced sales environment, this could be the role for you.

About the Role

As Sales Account Manager, you'll manage incoming customer enquiries across telephone, email and other communication channels, ensuring every enquiry is handled promptly, professionally and with a strong focus on maximising opportunities for conversion.

You'll take ownership of enquiries through to their conclusion, preparing accurate quotations, carrying out appropriate follow-ups and ensuring customer requirements are fully addressed. Alongside managing incoming opportunities, you'll actively seek new business, with a primary focus on container sales, hire and conversions.

Customer experience is central to the role. You'll build professional relationships, maintain high standards of communication and ensure your approach reflects the quality, professionalism and ethical trading standards we expect across the business.

What You'll Be Doing

• Managing incoming customer enquiries promptly and professionally across telephone, email and other communication channels.
• Taking ownership of enquiries through to conclusion, ensuring customer requirements are fully addressed.
• Driving profitable sales while maintaining high standards of quality, professionalism and ethical trading.
• Preparing and issuing accurate quotations and carrying out appropriate follow-ups to support conversion.
• Actively identifying and developing new business opportunities, primarily across container sales, hire and conversions.
• Completing the administration associated with customer enquiries and order processing accurately and efficiently.
• Following internal business processes and operational procedures to maintain consistency and accountability.
• Building your knowledge of our operations, products and services to better support customers and identify opportunities.
• Maintaining clear and professional communication with customers, suppliers and colleagues.
• Supporting colleagues and other appropriate duties during periods of absence or high demand.

About You

We're looking for someone who is commercially focused, self-motivated and comfortable taking responsibility for customer enquiries from first contact through to completion. You'll be able to work effectively in a busy sales environment while maintaining high standards of customer service and attention to detail.

You'll also bring:

• A minimum of three years' experience in a fast-paced sales environment.
• Strong customer communication and relationship-building skills.
• Proficiency with CRM systems.
• A proactive and solutions-oriented approach.
• The ability to manage enquiries and follow-ups in a timely and professional manner.
• A strong focus on customer needs and delivering high levels of service.
• The ability to work effectively as part of a collaborative team.
• A professional approach to sales and customer relationships.
• A willingness to continually develop your knowledge of the business, its products and services.

Why Join Us?

This is an opportunity to take on a varied sales role where you'll manage opportunities from initial enquiry through to conclusion while also developing new business.

You'll work across our container sales, hire and conversions offering, giving you the opportunity to develop a broad understanding of our products and services while building strong customer relationships and contributing directly to profitable sales growth.