Sales Administration Manager
Norton Loxley · Direct employer
The Sales Administration Manager is responsible for managing customer orders from receipt through to delivery, ensuring exceptional customer service and operational efficiency throughout the process.
Acting as the primary point of contact for customers, you will be responsible for upholding high standards of professionalism through your exemplary communication style on behalf of our luxury food brand. The ideal candidate will take a real pride in a highly methodical and organised approach to sales, ensuring a seamless customer experience and efficient office.
The successful candidate will work closely with production, logistics, finance, and management teams to maintain service levels, support business growth, and strengthen customer relationships.
This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced food production and distribution environment.
Key Responsibilities
Customer Orders & Administration
- Accurately gather and process customer orders using the sales order processing system.
- Ensure all order details, including pricing, delivery dates, and delivery methods, are entered correctly.
- Act as the first point of contact for customer service issues and order amendments, resolving matters quickly and with professionalism.
- Produce and distribute invoices, delivery notes, and associated documentation, ensuring high levels of accuracy.
- Communicate any order amendments, issues, or special requirements to the relevant internal departments.
- Verify that customer complaints, special requests, and bespoke specifications have been actioned correctly before dispatch.
- Follow up on customer queries to ensure timely resolution.
- Updating CRM/customer records, ensuring that records are well maintained and kept up to date.
Customer Service & Relationship Management
- Act as the first point of contact for customer enquiries via telephone and email.
- Deliver a professional and responsive customer service experience.
- Build, maintain, and develop strong customer relationships.
- Develop a comprehensive understanding of customer ordering patterns, requirements, and delivery locations.
- Follow up on customer enquiries and new business leads, including ensuring that all data collected at shows, exhibitions and festivals are logged and followed up on accurately.
- Support customer retention and business growth initiatives, proactively identifying new opportunities for growth.
- Provide accurate monthly/quarterly sales reports.
- Maintain regular communication with customers to ensure service expectations are met.
- Support the onboarding of new customers and maintain accurate customer records.
- Coordinate customer deliveries from dispatch to final delivery, ensuring drivers are fully briefed on routes, schedules, and customer requirements.
Office & Administrative Support
- Order and maintain office supplies, including stationery, cleaning products, and laundry requirements.
- Report IT, telephone, office equipment, and facility breakdowns or damage.
- Support continuous improvement of administrative and operational processes.
- Maintain accurate filing systems and operational records.
- Support debt management and account reconciliation activities when required.
Skills & Experience Required
Essential
- Previous experience in a customer service, sales administration, or account coordination role.
- Strong administrative and organisational skills.
- Excellent verbal and written communication abilities.
- High level of accuracy and attention to detail.
- Experience processing orders and customer documentation.
- Ability to manage multiple tasks and prioritise workload effectively.
- Strong problem-solving and complaint-handling skills.
- Competent user of Microsoft Office, particularly Excel and Outlook.
Desirable
- Experience within food production, distribution, logistics, or FMCG sectors.
- Knowledge of delivery management systems and courier operations.
- Experience managing key customer accounts.
- Understanding of invoicing and credit control processes.
Personal Attributes
- Customer-focused and professional.
- Self-motivated and proactive.
- Strong team player with the ability to work independently.
- Calm under pressure and able to meet deadlines.
- Excellent attention to detail and organisational skills.
- Positive, flexible, and adaptable approach to work.
REF-229 266
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