Sales Administrator in Oldbury, West Midlands

Sales Administrator

£29,000 Per annum
Oldbury - Fully Office Based
Monday to Friday, 8:30am - 5:00pm
Permanent

An organised and proactive Sales Administrator responsible for supporting the sales function through accurate order processing, quotation management, customer communication, and administrative support. Working closely with customers, suppliers, and internal departments, the role ensures the smooth running of the sales process from enquiry through to delivery while maintaining exceptional customer service standards.

Key Responsibilities

• Process sales orders accurately and efficiently, ensuring all customer requirements are captured and fulfilled.
• Prepare and manage customer quotations, following up where appropriate to support the sales team.
• Act as a key point of contact for customers via telephone and email, responding to enquiries in a professional and timely manner.
• Maintain accurate customer records, pricing information, and sales activity within internal systems.
• Coordinate with production, purchasing, logistics, and other departments to ensure orders are delivered on time and in full.
• Monitor order progress and proactively communicate updates, delays, or changes to customers.
• Raise purchase orders and liaise with suppliers to support customer and business requirements.
• Support Account Managers and Sales Executives with administrative tasks, reporting, and customer documentation.
• Produce sales reports, order analysis, and performance data as required.
• Resolve customer queries efficiently and escalate issues where necessary.
• Build and maintain strong customer relationships to encourage repeat business and customer satisfaction.
• Assist with inventory, stock enquiries, and product availability checks.
• Ensure all documentation and processes comply with company procedures and quality standards.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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