Sales Administrator in Guildford, Surrey

Sales Administrator

Location: Guildford, Surrey (Hybrid Working)
Salary: £28,000-£33,000

The Role

We are currently recruiting for an experienced and proactive Sales Administrator to join a busy and dynamic team based in Guildford.

This is an excellent opportunity for a customer-focused professional with strong organisational skills and a solutions-driven approach.

You will act as a key point of contact for customers, managing accounts, processing orders, resolving enquiries and ensuring a high standard of customer service throughout the order-to-delivery process.

The role will also involve providing operational support to the wider team, contributing to process improvements and helping ensure efficient day-to-day operations.

Key Responsibilities

Receive, process and manage customer orders accurately and efficiently.

Monitor orders from initial entry through to final delivery, resolving any issues or delays.

Communicate order updates and fulfilment issues to customers and relevant internal teams.

Maintain accurate customer records and ensure data integrity across internal systems.

Investigate and resolve billing queries, customer complaints and order discrepancies.

Liaise with internal departments to ensure accurate customer and order information.

Follow up on customer credit holds and support timely resolution.

Handle customer enquiries via telephone and other communication channels.

Follow established complaint-handling procedures and ensure appropriate escalations.

Identify opportunities for process improvements and contribute to internal knowledge-sharing initiatives.

Provide day-to-day operational support to colleagues, including onboarding and system administration.

Assist with team workload planning, holiday cover and absence management to ensure business continuity.

Monitor team KPIs and service level agreements (SLAs), identifying opportunities for improvement and additional training.

Work collaboratively with regional and global teams to improve customer service processes and operational efficiency.

About You

To be successful in this role, you will be an organised, customer-focused professional with excellent communication skills and a proactive approach to problem-solving.

You will ideally have:

At least 2 years' experience in a customer service or customer support role.

Experience managing customer orders, accounts and enquiries.

A proven ability to identify and implement process improvements.

Strong verbal and written communication skills.

Excellent organisational skills and attention to detail.

The ability to manage multiple priorities in a fast-paced environment.

Strong interpersonal skills and the confidence to work with stakeholders at all levels.

A flexible, adaptable and solutions-focused approach.

The ability to analyse information, identify trends and resolve underlying issues.

A collaborative approach with the confidence to support and influence colleagues.

Systems & Technical Skills

Experience using ERP or CRM systems, ideally Oracle and/or Salesforce.

Good working knowledge of Microsoft Office, including Excel.

Experience with Microsoft 365, SharePoint and Teams.

Confidence working with customer data and internal operational systems.

What's on Offer?

Competitive salary and benefits package.

Hybrid working arrangement.

Professional development and career progression opportunities.

Modern office environment in a convenient Guildford location.

Opportunity to join a busy, collaborative and international team.

Additional Requirements

Must have the legal right to work in the UK.

Must be willing and able to travel internationally when required.

If you are an experienced Sales Administrator professional looking for your next opportunity, we would love to hear from you.