Sales Administrator / Order Processor in Clifton

Mpeople Recruitment are currently recruiting for a Sales Administrator / Order Processor to join a well-established, market-leading manufacturing company based in Clifton, Swinton.

Location: Clifton, Swinton (M27)

Salary: £27,000 – £29,000 per annum, depending on experience

Hours: Monday – Thursday, 8:30am – 5:00pm | Friday, 9:00am – 3:00pm

This is an excellent opportunity for an experienced Sales Administrator, Sales Order Processor or Customer Service Administrator with previous experience in sales administration, order processing and customer service.

Working closely with the sales and production teams, you will be responsible for processing customer sales orders, preparing quotations, managing purchase orders, coordinating deliveries and maintaining accurate sales documentation. You will also act as a key point of contact for customers, ensuring enquiries are handled professionally and orders are processed accurately and efficiently.

If you have strong administration skills, excellent attention to detail and experience managing customer orders within a busy office environment, we would love to hear from you!

Key Responsibilities

• Processing customer sales orders and purchase orders accurately and efficiently.

• Preparing customer quotations, pricing information and sales documentation.

• Providing administrative support to the sales managers.

• Reviewing site plans and checking specifications against product schedules.

• Liaising with designers and project managers to confirm requirements and obtain missing information.

• Converting quotations into sales orders using Access once customer purchase orders have been received.

• Preparing and distributing job sheets, delivery notes and relevant paperwork.

• Managing customer enquiries, orders, quotations and general correspondence.

• Answering incoming customer calls and providing a professional and efficient customer service.

• Maintaining accurate customer records, sales documentation and electronic files.

• Raising snagging paperwork, monitoring outstanding issues and keeping customers updated until completion.

• Liaising with the production team regarding stock availability, product requirements and delivery schedules.

• Placing orders with approved suppliers and ensuring value for money.

• Raising supplier purchase orders and coordinating deliveries and payments with suppliers and the internal finance team.

• Updating production charts with new orders and monitoring outstanding customer purchase orders.

• Proactively chasing outstanding customer purchase orders.

• Liaising with the finance team regarding customer credit limits and new account applications.

• Communicating any changes to customer orders, job sheets or delivery schedules to the production team.

Skills & Experience Required

The successful candidate will ideally have:

• Previous experience in a Sales Administration, Sales Order Processing, Order Processing or Customer Service Administration role (essential).

• Proven experience processing sales orders, customer purchase orders and quotations.

• Strong administration skills with excellent attention to detail and accuracy.

• Good IT skills and the ability to work with order processing systems and Microsoft Office. Experience using Access would be advantageous.

• Excellent written and verbal communication skills.

• A confident and professional telephone manner.

• Strong organisational and time management skills, with the ability to manage multiple priorities.

• The ability to work in a fast-paced office environment and meet deadlines.

• A proactive approach to problem-solving and resolving customer queries.

• A positive, enthusiastic and flexible attitude.

• The ability to work independently and as part of a wider team.

Please note that due to the high volume of applications we receive, Mpeople Recruitment may not be able to respond to every applicant individually. If you have not heard from us within five working days, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and wish you the very best in your job search.