Sales Administrator
Pertemps Black Country Perms
West Bromwich
We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system.
The main duties will be:
- Manage and update customer information using the in-house system
- Ensure data accuracy and accessibility.
- Process sales orders, quotations and be the point of contact for customers
- Provide exceptional customer service by responding promptly to client inquiries via email, telephone
- Customer order updates and development including customer feedback
- Working with the external sales team and providing support
- Raising purchase orders and liaison with suppliers
- Ensure timely completion of all administrative duties while adhering to organisational policies.
- Other duties that may arise within the customer service team including sickness and holiday cover.
- You should be computer literate and happy using new systems.
- Experience dealing with customers and providing quotations
- Dealing with customer complaints and problem solving
- Able to work on your own initiative as well as part of a team
- Self-motivated, confident and focused
- Professional, courteous and a team player
- Strong organisational skills with the ability to prioritise tasks efficiently.
- Excellent communication skills in English, both written and verbal.
- Proven experience in sales administration or a similar administrative role.
- Exceptional time management skills to handle multiple tasks simultaneously.
- Customer service orientation with a professional attitude towards clients and colleagues.
- Expereince in a similar role - within packaging industry
- Canteen
- Company pension
- Free parking
- On-site parking
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