Sales Administrator in Coventry, West Midlands

SF Partners have partnered with an organisation in Coventry CV7 that are looking to recruit a Sales Administrator on a permanent basis.

Working pattern: office based full time
Salary: £38,000-£34,000

Responsibilities will include:

Your core tasks will include:

Spare Parts Quoting & Order Fulfilment
- Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system
- Process spare parts and service-related orders for UK & Ireland customers using the ERP system
- Coordinate customer returns, repairs, invoicing, and credit processes via ERP
- Proactively monitor and manage open orders to ensure on time delivery
- Expedite sales order backlog to maximise billing output

Customer Service
- Maintain and build strong relationships with our customers/suppliers to ensure satisfaction
- Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's

E-Store & Sales Initiatives
- Support customer engagement through the E-Store strategy
- Assist customer onboarding to the E-Store digital platform
- Collaborate with the European team to enhance transactional efficiency