Sales and Commercial Coordinator

Options Resourcing Ltd

Are you a Sales and Commercial Coordinator with experience of providing quotations and order processing? Are you confident dealing with customers and multiple internal teams? We are recruiting for a Sales and Commercial Coordinator to join an established manufacturing business based in Smethwick.
 
This is a very exciting opportunity for the right individual as the role will grow to support the CEO to manage sales staff across 3 continents!

As the Sales and Commercial Coordinator, you will work closely with the CEO, Sales team and senior management, helping to turn customer enquiries into quotations, quotations into orders, and ensuring everything is properly coordinated through to delivery. You'll deal with UK and international customers and work closely with internal teams including Production, Technical, Purchasing and Aftersales.
 
Benefits:
  • £28,000-£30,000 salary depending on experience
  • 22 days' holiday plus bank holidays
  • Additional day off for your birthday
  • Hours: Monday-Thursday 8:00am-5:00pm | Friday 8:00am-12:30pm
  • Death in service benefit
  • Pension scheme
  • Full product and industry training
  • Opportunity to develop within an established manufacturing business
  • Exposure to UK and international customers and markets
  • A varied role with direct involvement across the commercial operation
Duties/Responsibilities:
  • Preparing and progressing customer quotations, including pricing and product specifications.
  • Supporting the Sales team with customer enquiries and opportunities.
  • Processing and coordinating customer orders from enquiry through to delivery.
  • Ensuring commercial and technical information is accurate and complete.
  • Liaising with Production, Technical, Purchasing and Aftersales teams.
  • Supporting international customers, including freight quotations and shipping arrangements.
  • Maintaining accurate CRM records and ensuring enquiries and quotations are followed up.
  • Monitoring opportunities and making sure actions are completed.
  • Supporting senior management with commercial priorities and new opportunities.
  • Building strong relationships with customers and providing a professional, responsive service.
Skills/Experience requitred:
We're looking for someone who is organised, commercially aware and proactive, with the confidence to take ownership rather than simply pass tasks on.
  • At least 2 years' experience in sales administration, commercial coordination, customer service, order processing or a similar office-based role.
  • Experience preparing quotations and/or processing customer orders.
  • Strong IT skills and confidence using digital systems.
  • Experience using CRM systems would be advantageous.
  • Excellent organisation skills and the ability to manage multiple priorities.
  • Strong written and verbal communication skills.
  • Excellent attention to detail, particularly with pricing, specifications and delivery information.
  • A practical, common-sense approach to problem solving.
  • The confidence to work independently and take ownership of your workload.
Experience with international customers, exports or freight would be beneficial but is not essential. What's most important is that you are positive, commercially minded, customer-focused and someone who likes to get things finished.
 
Apply today with your CV and we'll be in touch to discuss the opportunity.
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