Sales and Operations Manager
Langham Recruitment
Are you currently working in a travel agency, tour operator, online travel business, or customer-focused travel organisation and looking for a role where you can make a genuine impact?
We're partnering with an ambitious and fast-growing specialist travel business with an outstanding reputation in its market. Having achieved significant growth, the company is now entering an exciting new phase and is seeking a commercially minded Sales & Operations Manager to help drive the next stage of its journey.
This is far more than a traditional management role. You'll have the opportunity to influence strategy, improve performance, develop people, implement new systems and processes, and play a key role in shaping a business that is becoming a recognised leader within its sector.
If you're someone who enjoys improving how things work, developing teams, delivering exceptional customer experiences, and helping a business scale, we'd love to hear from you.
Why This Role?
This opportunity would particularly suit someone with experience from:
- Retail travel agencies
- Tour operators
- Online travel agencies (OTA)
- Travel e-commerce businesses
- Travel sales and reservations teams
- Customer operations or contact centre environments within travel
The Opportunity
Reporting directly into the leadership team, you'll be responsible for both commercial performance and operational excellence across the organisation.
You will:
Drive Sales Performance
- Lead and improve the end-to-end sales process
- Increase conversion rates and maximise sales opportunities
- Introduce structure, accountability, and best practice across the sales function
- Coach and develop team members to improve individual performance
- Use data and reporting to drive commercial decision-making
- Develop scalable processes that support continued business growth
- Improve operational efficiency and customer service delivery
- Create clear workflows and performance measures
- Support the successful delivery of customer experiences and events
- Help optimise CRM systems and customer journey processes
- Improve visibility of sales pipelines and business performance
- Introduce meaningful reporting and KPI tracking
- Support ongoing digital and technology improvements
- Lead, coach, and develop a growing team
- Introduce structured performance management and development plans
- Build a high-performing, accountable, and customer-focused culture
- Support recruitment, onboarding, and future talent development
We're looking for an individual who combines commercial awareness with strong operational leadership.
You'll likely bring:
- Previous experience in a travel industry environment
- Experience managing people and improving team performance
- Strong sales and customer service leadership skills
- Experience implementing or improving processes and systems
- Confidence using CRM platforms and business reporting tools
- A highly organised and proactive approach
- The ability to thrive within a growing, fast-moving business
What's on Offer?
- £40,000 - £50,000 basic salary
- Performance-related bonus
- Hybrid working (3-4 days per week onsite) (just outside Leeds off the M62)
- Flexible working hours
- Significant autonomy and influence
- Direct access to senior leadership
- Genuine progression opportunities as the business continues to grow
- Travel-related perks and opportunities
- A chance to make a visible impact in a highly respected travel business
If you're currently working in the travel sector and are looking for an opportunity to step into a broader leadership role within a growing and ambitious business, we'd love to hear from you.
This is an opportunity to join at a pivotal stage, influence how the company evolves, and build a long-term career in a business with significant growth ambitions.
Apply today to find out more.
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