Sales & Business Development Executive in Ipswich, Suffolk
Posted by Just Recruitment Group
£28,000 – £30,000 a year
Ipswich · Permanent
This is an excellent opportunity for a customer-focused and commercially minded individual to join a growing team, supporting client relationships, account management and new business development.
Key Responsibilities
Quotation Management: Prepare and issue accurate service quotations, ensuring customers receive timely and professional responses.
CRM Management: Maintain accurate and up-to-date sales pipeline information, ensuring client details, contact records and contract terms are correctly recorded.
Client Onboarding: Act as a key point of contact for new and existing customers, ensuring service agreements are completed, signed and filed appropriately.
Customer Retention & Account Management: Conduct regular check-in calls and account reviews to monitor customer satisfaction, strengthen relationships and identify opportunities to introduce additional waste management services.
Pricing & Customer Queries: Handle pricing enquiries, including price increase discussions, providing clear explanations and maintaining positive customer relationships.
Internal Liaison: Work closely with the Sales, Transport and Accounts teams to ensure effective communication and seamless service delivery.
Account Development: Review existing customer accounts to identify opportunities for growth, improve service levels and maximise customer retention.
Required Skills & Experience
Customer Service: Proven experience handling customer enquiries professionally, taking ownership of queries from initial contact through to resolution and ensuring a positive customer experience.
Administrative Excellence: Strong organisational skills, excellent attention to detail and a right-first-time approach, particularly when handling customer records, contracts and waste documentation where accuracy is essential for compliance.
Communication Skills: The ability to communicate confidently and professionally, explaining service information and compliance requirements clearly to customers.
IT Skills: Confident using CRM systems, such as Salesforce or HubSpot, alongside Microsoft Office, particularly Excel.
Relationship Management: The ability to build and maintain strong customer relationships, identify opportunities to develop existing accounts and contribute to long-term business growth.
Commercial Awareness: A proactive approach to identifying additional service opportunities while balancing customer satisfaction with business objectives.
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