Sales & Customer Service Administrator

Sales & Customer Service Administrator

We are looking for a motivated and customer-focused Sales & Customer Service Administrator to join our busy team. This is a fast-paced role that combines customer service, sales support, and administration, where you will be responsible for handling enquiries, processing orders, preparing quotations, and ensuring customers receive an excellent service from initial contact through to delivery.

The successful candidate will thrive in a sales-driven environment, possess excellent communication skills, and be confident managing multiple customer enquiries while maintaining a high level of accuracy and professionalism.

Hours: Mon-Thurs 8:00am-5:00pm Fri 8:00am-4:30pm
Benefits: On-site parking

Key Responsibilities

• Process customer orders swiftly and accurately, ensuring a smooth customer experience from enquiry through to delivery.
• Handle incoming sales enquiries via telephone and email, responding promptly and professionally.
• Convert customer enquiries into orders by understanding requirements and recommending suitable products and solutions.
• Prepare competitive quotations and actively follow up opportunities to maximise order conversion.
• Provide customers with product information, pricing, availability, lead times, and delivery updates.
• Offer suitable alternatives when products are unavailable, ensuring customer requirements are still met.
• Deliver exceptional customer service, aiming to achieve high levels of customer satisfaction at all times.
• Process and maintain customer records, quotations, orders, and supporting documentation within company systems.
• Liaise with Accounts regarding customer credit limits and payment queries.
• Coordinate with Purchasing, Warehouse, and Transport teams to ensure efficient order fulfilment and delivery.
• Manage customer back orders and proactively communicate delivery updates.
• Respond to customer queries and resolve issues in a professional and timely manner.
• Support the wider team with administrative duties and sales-related activities.
• Assist with prospecting and identifying new business opportunities where required.
• Work collaboratively as part of a team to ensure excellent customer coverage throughout the working day.

Requirements

• Previous experience in a sales support, customer service, order processing, trade counter, or office-based role.
• Experience working with products rather than services would be advantageous.
• Strong customer service skills with a professional and friendly telephone manner.
• Ability to identify sales opportunities and confidently assist customers with product selections.
• Excellent communication skills, both verbal and written.
• IT literate with good knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organisational skills with excellent attention to detail.
• Ability to multitask and prioritise workload effectively in a busy environment.
• A proactive, positive, and resilient attitude.
• Comfortable working as part of a team while managing individual responsibilities.

What We Offer

• Competitive salary.
• Full training and ongoing support.
• Friendly and supportive team environment.
• On-site parking.

This role was created as part of the company's continued growth and offers an excellent opportunity to join a stable and expanding business.

If you're an experienced Sales & Customer Service Administrator looking for your next challenge, we'd love to hear from you. Please contact Denise and Isabelle on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.