Sales Director/Head of Sales/Business Consultant

Full job description

• Location: Norwich
• Role Type: Full-Time, Initial 3 month temporary assignment with a view to extension
• Salary range: £(phone number removed)

The Role

Atkinson Moss Leadership recruitment are seeking a commercially driven Sales Director/Business Consultant to lead a complete operational and performance turnaround across our clients call centre.

This is a high-impact leadership role for someone who thrives on stepping into an underperforming environment, introducing structure, driving accountability, and building a high-margin sales engine. You will have full operational autonomy to reshape processes, upgrade performance management, and instill a sharp, high-energy sales culture.

Key Responsibilities

• Turnaround Strategy: Diagnose current floor performance, refine sales methodologies, and execute a clear growth strategy.
• Structure & KPIs: Implement rigorous metrics, pipeline tracking, dialler optimization, and activity targets across inbound/outbound teams.
• Floor Leadership: Re-energize the floor through active management, structured 1-to-1 coaching, and performance management.
• Talent Development: Redesign incentive structures and career pathways to motivate, retain, and recruit top sales talent.

Requirements

• Call Centre Expertise: Deep senior leadership experience (Sales Director / Head of Sales) directly within a call centre or contact centre environment.
• Proven Turnaround Track Record: Evidence of transforming underperforming sales teams into high-yielding operations.
• Operational Precision: Strong mastery of call centre metrics, conversion rates, and workflow structures.
• Hands-On Style: A visible, decisive leader who drives standards directly on the floor.

In the first instance, click apply