Sales Executive

Our client, a leading supplier of safety, traffic management, PPE, and site equipment solutions to the infrastructure, utilities, and construction sectors, is seeking a Sales Executive to join their growing team in Walsall.

Key Responsibilities for Sales Executive:

• Manage and develop a portfolio of key customer accounts to increase revenue and maximise customer spend.
• Build strong, long-term relationships with customers, ensuring their requirements are fully understood and effectively supported.
• Identify opportunities to promote additional products and services across existing accounts.
• Achieve agreed sales, account growth, quote conversion, and customer retention targets.
• Prepare accurate and timely quotations, working with senior management on higher-value opportunities where required.
• Proactively follow up outstanding quotations and record reasons for unsuccessful bids to support continuous improvement.
• Process customer orders and requisitions accurately and efficiently.
• Liaise with customers to obtain all information required for successful order fulfilment.
• Coordinate with procurement, logistics, stores, and other internal departments to ensure orders are delivered on time and in full.
• Manage shared sales inboxes and ensure all customer enquiries, orders, and requests are prioritised and actioned promptly.
• Deliver outstanding customer service across all customer interactions.
• Resolve customer queries and issues efficiently, escalating where necessary.
• Monitor deliveries and provide updates regarding stock availability, transport schedules, and order progress.
• Maintain accurate CRM records and ensure all customer communications are recorded appropriately.
• Ensure all order-related documentation and correspondence is correctly stored and maintained.
• Support returns processes, including arranging collections and coordinating with transport teams.
• Investigate credit requests and provide clear recommendations to management and finance teams.
• Follow established business processes and contribute to continuous improvement initiatives.
• Work in accordance with all health, safety, environmental, and quality procedures and policies.

Experience Required for Sales Executive:

• Proven experience achieving and exceeding sales targets within a customer-focused environment.
• Strong account management, relationship-building, negotiation, and influencing skills.
• Experience identifying and securing opportunities for revenue growth within existing customer accounts.
• Ability to manage multiple accounts, enquiries, and priorities simultaneously.
• Strong administrative skills with excellent attention to detail.
• Proficiency using CRM systems and business software.
• Excellent communication and customer service skills.
• Ability to work collaboratively with cross-functional teams to deliver successful outcomes.

Desirable

• Experience within construction, infrastructure, safety equipment, traffic management, industrial supplies, or related sectors.
• Experience using ERP or order processing systems such as Insphire or similar platforms.