Sales & Operations Coordinator
Pertemps Crawley
Location: Horsham (Full-Time, Office-Based)
Hours: 45 hours per week
Driving Licence: Full UK driving licence and access to a vehicle required.
Key Responsibilities
- Handle incoming customer enquiries via telephone and email in a professional and timely manner.
- Manage shared inboxes, ensuring all enquiries are responded to or forwarded to the appropriate department.
- Process availability checks, customer orders, and service requests using internal systems.
- Produce reports and assist with operational enquiries.
- Maintain customer and sales activity within the CRM system.
- Prepare and distribute KPI and performance reports.
- Coordinate pre-scheduled work for key customers.
- Liaise with operational teams to confirm availability for customer requests.
- Communicate booking confirmations and updates to customers.
- Prepare quotations and process customer orders accurately.
- Ensure purchase orders and supporting documentation are complete before processing.
- Coordinate with internal teams and customers to ensure all required documentation is received promptly.
- Build and maintain positive relationships with customers.
- Deliver excellent customer service through effective communication and problem solving.
- Support the ongoing development and maintenance of internal systems and CRM platforms.
- Assist with business improvement projects and cross-functional initiatives.
- Carry out any other reasonable duties appropriate to the role.
YOUR EXPERIENCE:
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- High attention to detail and accuracy.
- The ability to remain calm and organised under pressure.
- Experience using Microsoft Office, particularly Word and Excel.
- Confidence working independently and as part of a team.
- A proactive attitude with the ability to quickly learn new systems.
- An understanding of how different departments work together to deliver excellent customer service.
- A full UK driving licence and access to a vehicle, as the office location is not easily accessible by public transport.
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