Sales Operations Manager - Technical Services

Sales Operations Manager - Technical Services

Location: Kidderminster

Salary:  £35,000 per annum

Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract.

At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market.

We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services

Ready to play a key role in shaping how Sales operates and grows? We’re looking for an experienced Sales Operations & Business Enablement Professionalto lead the processes, systems, reporting and governance that underpin our commercial success. You’ll bring structure and visibility to the sales pipeline, support accurate forecasting and commercial governance, and ensure opportunities move seamlessly from Sales through to operational delivery. This is a key role for someone who enjoys connecting people, processes and data to drive better decisions, stronger performance and an exceptional customer journey.

Key Responsibilities:

• Lead the Sales Operations & Business Enablement function, providing structure, governance and operational support across Sales processes, systems, data, reporting and customer handover.
• Bridge Sales and Services, ensuring opportunities are accurately and effectively transitioned into operational delivery, with clear ownership, information and onboarding requirements.
• Oversee quote and SoW processes, ensuring approvals, rate cards, governance, version control and commercial thresholds are consistently followed.
• Own sales reporting and insight, providing accurate visibility of pipeline, forecasting, revenue, conversion, capacity, risks and future operational demand to support effective decision-making.
• Drive CRM data quality and governance, ensuring customer, opportunity, quote and handover information is accurate, complete and maintained to a high standard.
• Establish and monitor KPIs, SLAs and performance measures across Sales Operations, including turnaround times, approvals, data quality, reporting and workflow efficiency.
• Coordinate and resolve cross-functional queries, working across Sales, Services, Transition, Finance, ITAD, Supply Chain, IT/CRM and senior stakeholders to ensure clear ownership and timely resolution.
• Define and manage Sales-to-Transition processes, ensuring customer requirements, data and operational information are complete and ready for successful onboarding and delivery.
• Strengthen governance and ways of working, establishing clear RACI ownership, reporting cadence, escalation routes and consistent processes across teams.
• Support onboarding readiness through CRM configuration, workflow coordination, reporting requirements, data management and communication between Sales, Services, Transition, Finance, ITAD and Supply Chain.
• Identify and deliver continuous improvements, including automation, workflow optimisation, reporting standardisation and process simplification.
• Lead and develop the Sales Operations team, setting clear priorities, performance expectations and service standards while fostering a collaborative, high-performing environment.

Competencies & Behaviours:

• Operational Excellence: Highly organised, structured and detail-focused, with strong attention to accuracy and deadlines.
• Data & Insight: Confident analysing data, producing reports and dashboards, and translating information into meaningful commercial and operational insight.
• Commercial Awareness: Strong understanding of sales processes, commercial governance, forecasting and revenue performance.
• Stakeholder Management: Able to build effective relationships and communicate confidently across Sales, Services, Operations, Finance, Transition and senior leadership.
• Ownership & Accountability: Takes ownership of processes, follows through on commitments and ensures actions are progressed to completion.
• Organisation & Prioritisation: Able to manage multiple priorities, deadlines and competing stakeholder requirements in a fast-paced environment.
• Problem Solving & Decision Making: Proactive in identifying risks, resolving issues and escalating appropriately when required.
• Continuous Improvement: Identifies opportunities to improve processes, automate activity, enhance reporting and increase operational efficiency.
• Governance & Quality: Maintains high standards of data quality, process compliance, documentation and governance.
• Leadership & Development: Able to lead, support and develop team members, creating clear expectations and a collaborative, high-performing environment.

Key Performance Measures:

• Accurate, timely and insightful sales reporting.
• Improved forecast accuracy, pipeline visibility and revenue reporting.
• High standards of CRM data quality and completeness.
• Effective quote and query management within agreed SLAs.
• Efficient SoW creation, approval and document governance.
• Meaningful analysis of win/loss, conversion, lead response and deal performance.
• Complete and effective Sales-to-Transition handovers and customer onboarding.
• Delivery of automation, process improvements and reporting enhancements.
• Strong governance, audit readiness and clear ownership across processes.

This is an Office-based role with regular cross-functional stakeholder engagement, with occasional travel for governance meetings, stakeholder reviews, process workshops or customer-related activity.

Benefits:

• Staff discount online store
• Company events
• Refer a friend Scheme - £150+
• On-site Fully Equipped Gymnasium

To Apply

If you feel you are a suitable candidate and would like to work for GreensafeIT, please do not hesitate to apply.