Sales Operator (Road Freight)

Sales Operator (Road Freight Company)

Hours: Monday to Friday, 9:00am – 5:00pm (Office Based)

Purpose of the Role

To act as the dedicated point of contact for a portfolio of existing clients, managing the end-to-end shipment lifecycle from initial booking through to final invoicing. The role involves delivering excellent customer service, maintaining proactive communication, and protecting commercial margins through effective cost management.

Key Responsibilities

• Act as the main point of contact for an assigned portfolio of customers, building and maintaining strong relationships.
• Keep customers updated with all relevant operational information and requests.
• Coordinate with internal teams and external transport providers to ensure collections and deliveries are completed on schedule.
• Monitor operational costs to ensure supplier charges align with customer agreements and maintain profitability throughout the shipment lifecycle.

Administration

• Accurately enter customer orders into the Transport Management System (TMS).
• Obtain and distribute all required customs documentation to relevant stakeholders to prevent delays.
• Arrange consignments with approved suppliers, ensuring shipment details meet customer requirements.
• Provide shipment documentation as required.
• Ensure all shipments are correctly costed and charged prior to invoicing within required timescales.
• Report any changes in customer activity or business profile that may impact profitability.

Teamwork

• Work collaboratively with colleagues to maintain high service standards and support workload balancing across the team.
• Communicate professionally and effectively with customers, suppliers, and internal stakeholders.

Compliance

• Ensure all shipments comply with transport, customs, and environmental regulations.
• Proactively report operational issues that could impact customers or service delivery.
• Follow all company compliance policies and procedures.
• Maintain a safe working environment and report any hazards or risks.

Additional Duties

• Undertake any other reasonable duties as requested by management.
• Assist with projects as required.

Person Specification

• Previous experience managing multiple transport shipments within a fast-paced logistics or freight forwarding environment.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• High level of accuracy with data entry, costing, and invoicing.
• Ability to identify and resolve potential issues before they impact customers.
• Self-motivated, organised, and able to prioritise workload effectively.
• Strong team player with a collaborative approach.
• Experience using Transport Management Systems (TMS).
• Good understanding of customs processes relating to road freight.

Desirable

• Knowledge of transport, customs, and environmental regulations.
• Full UK driving licence.