Sales Representative in Dartford, Kent

CJS are looking an Inbound Sales Representative for a specialist cleaning and drainage

firm based in Dartford. The role is responsible for driving revenue by converting inbound

calls to confirmed sales. Building rapport quickly with customers to gain their trust and

understand their needs. This is a fast paced and competitive environment that rewards

success. 

Main Responsibilities:

• Use consultative sales approach to help customers as an Inbound Sales Representative to explore product offerings and make purchase decisions.
• Answering inbound calls from customers responding to marketing from social media, print and the web. 
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have.
• Interacting with external and internal customers in a professional and ethical manner.
• Delivering high-quality customer experiences by applying judgment and following guidelines.
• Meeting performance goals through influencing of upgrades and selling according to defined standards and processes.
• Prioritising work time to optimise customer interactions that lead to sale, and self-development.
• Go above and beyond for customers .
• Liaising closely with the Operations Team at point of sale to determine availability and timescales for job completion. 

Essential Knowledge, Skills and Experience required for the Inbound Sales Representative:

• A Minimum of 2 year sales call centre/Telesales experience preferred.
• A background in emergency/specialist cleaning would be ideal. 
• Must demonstrate commitment to provide the highest quality service to our customers.
• Must be competitive and be driven by daily, weekly, and monthly goals.
• Must be available to work assigned shift within guidelines.
• Previous experience in sales, customer service and working toward structured KPIs.
• You have a true passion for sales and providing outstanding customer service experience.

In addition:  

• Ability to connect over the phone.
• Comfortable using Microsoft Windows applications.
• Able to work some weekends.
• Ability to exercise sound judgment within generally defined processes and procedures.
• You’re resilient, adaptable and thrive in a dynamic environment.

If this seems like the role for you, hit the apply button.