Sales Support Administrator

Sales Support Administrator

Full Time; Hybrid (time split between Woking, Surrey office and home)

Salary: £28,000

Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI.

They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver.

They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector.

Their goal is simple: to help organisations deliver digital services that are intuitive, accessible and built for real-world impact.

Our client is committed to providing equal employment opportunities for all.

Company Benefits:

• Hybrid Working
• Excellent Office Environment (with pool and table tennis!)
• Open and fun culture with awesome company social events
• Enhanced Maternity and Paternity Leave
• 25 days leave raising to 30 with tenure
• Rail discount cards
• Workplace Pension Scheme
• Paid Sick Leave
• Mental Health and Wellbeing Support
• Employee Growth Plans
• Career and Development Training
• Free Breakfast, fruit and snacks

Purpose of the Role

The Sales Support Administrator will provide proactive, organised and accurate administrative support to the sales function, keeping the pipeline clean, bids and proposals moving, and customer interactions well-coordinated, freeing the sales team to focus on customers and growth. Sitting at the centre of an ambitious, fast growing AI and digital transformation business, you will work closely with the Managing Director, Bid and Proposal Manager and the Account Management team to coordinate tender submissions, maintain compliance documentation, and ensure our client’s sales pipeline runs smoothly. This role makes active use of AI tools and automation to work efficiently, within their quality and information-security standards.

Job Specification:

• Maintain accurate, up-to-date records of leads, opportunities and accounts in the CRM / pipeline tools.
• Keep opportunity stages, values, contacts and next actions current so reporting is reliable.
• Carry out regular data hygiene checks and action gaps or duplicates.
• Produce regular pipeline, activity and performance reports for the sales team and leadership.
• Daily monitoring of public sector procurement portals and the tender inbox for relevant Frameworks and Invitation to Tender opportunities.
• Triage opportunities prior to sharing with the team.
• Download and organise tender documentation, populating documents through the internal AI Agent.
• Gather, organise and format documentation for Pre-Qualification Questions and tender submissions.
• Raise, manage and track clarification questions through to resolution.
• Submit the tender via the relevant portal, meeting all requirements and deadlines.
• Maintain a library of reusable content (case studies, accreditations and standard responses) and keep framework listings current.
• Maintain and update their listings on public sector frameworks.
• Schedule and coordinate sales meetings, demos and follow-ups.
• Prepare presentations, agendas and follow-up actions; ensure commitments are tracked to completion.
• Use approved AI tools and automation to streamline routine administration.
• Help identify and propose tasks suitable for automation or AI-agent support, and work effectively alongside those agents.
• Handle customer and commercial data responsibly, in line with their information-security and quality standards (ISO 27001, 9001 and their ISO 42001 commitments) and UK GDPR.

Minimum Required Experience (including personal qualities):

• 2+ years of experience in a sales administration, project coordination or bid assistant role.
• Self-motivated, independent and results orientated.
• Highly organised with exceptional time-management skills.
• Excellent attention to detail and documentation accuracy.
• Diligent, methodical with the ability to adapt to changing priorities.
• Excellent written and verbal communication skills.
• Proficiency in CRM systems and Microsoft Office Suite or Google Workspace.