Sales Support Administrator in Stoke-on-Trent, Staffordshire

Posted by Digital Appointments

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A well-established and leading SaaS software platform with its head office in Stoke-on-Trent is looking to appoint a Part-Time Sales Support Administrator to join its growing commercial team. This is a great opportunity for an organised, personable administrator who enjoys being at the heart of a busy sales function — and wants the flexibility that part-time hours bring.

The business is going through an exciting period of growth, and this role has been created to give the sales team the day-to-day support they need to keep momentum going. You'll be the reliable go-to person keeping quotes, orders, CRM records and customer communications ticking along nicely behind the scenes.

If you thrive on variety, take pride in getting the details right and enjoy a role where no two days look quite the same, this one is worth a closer look.

What you'll be doing:
  • Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation
  • Acting as a first point of contact for customer enquiries — responding promptly and professionally by phone and email
  • Keeping the CRM up to date with accurate customer, prospect and pipeline information
  • Coordinating diaries, meetings and product demos for the sales team
  • Producing sales reports, activity summaries and pipeline updates for management
  • Liaising with colleagues across installations, support and finance to keep the customer journey seamless
  • Managing incoming leads, logging them into the CRM and ensuring timely follow-up
  • Supporting proposal preparation and contract paperwork where needed
  • Providing general administrative cover across the wider sales function
What we're looking for:
  • Previous experience in a sales administration, sales support or commercial admin role
  • Confident communicator — clear and professional, both written and verbal
  • Strong organisational skills and the ability to juggle competing priorities without dropping the ball
  • Excellent attention to detail and accuracy with data
  • Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook)
  • Customer-focused, approachable and professional
  • Experience within a SaaS, software or technology business would be a real plus
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