Sales Support Coordinator

Sales Support Coordinator
Edinburgh – hybrid working available after probation
£25,000 - £32,500 (plus annual profit share bonus)
Mon - Fri, 9am - 5pm

Overview:

Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Sales Support Coordinator to join their team providing administrative support to the regional teams in the management of customer and supplier orders.  Working closely with suppliers & customers to build strong working relationships.

Duties for the Sales Support Coordinator will involve:

• Responding to incoming customer sales enquiries and general enquiries - via telephone / email
• Providing pricing, product availability, order updates and samples as requested.
• Process customer and supplier purchase orders
• Coordinate delivery of materials
• To manage the open orders / deliveries
• To liaise with supplier and logistics partners
• Reporting to the sales team / business
• To attend on an ad-hoc basis customer and supplier visits
• Handle invoice queries and credit requests
• To provide back up and support to other sales support coordinators
• Working with key contacts at main suppliers to ensure order book is up to date
• Coordinating hospitality, travel and accommodation requirements for regional events and functions
• Front of house cover for internal and external office meetings
• Update and maintain the customer and supplier database
• Any other duty deemed necessary by the management team to assist in

Essential Experience for the Sales Support Coordinator - this must be clearly demonstrated on your CV

• Previous relevant experience in a similar sales support role i.e order processing, logistics, sales admin, sales support etc
• Knowledge and understanding of the sales and purchase process
• Good administration, organisation, and time management skills
• Well-developed telephone call handling skills
• Excellent communication and writing skills
• Excellent numeracy skills
• Ability to work accurately and quickly with attention to detail
• Ability to work under pressure and make correct decisions
• Excellent computer skills – Microsoft Office and CRM systems
• Managing resources effectively
• Team player, excellent interpersonal skills, and the ability to work well with others
• Must reside within a commutable distance from the office

Further Details:

• 35 hour working week, Monday - Friday 9-5
• 25 days holiday plus Bank Holidays with option to purchase further holidays and holidays increasing over time
• Annual company bonus scheme

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful