Sales Support Executive

Sales Support Executive

Location: Slough
Contract Type: Permanent

Are you passionate about building strong customer relationships and making a difference in the healthcare industry? Our client is on the lookout for a dynamic Sales Support Executive to join their vibrant team

Why Join Us?

• Be Part of Something Bigger: Help strengthen customer partnerships in the healthcare sector.
• Collaborative Environment: Work alongside a passionate sales team committed to customer success.
• Professional Growth: Opportunities for continuous learning and development.

What You'll Do:

• Customer Engagement: Prepare, review, and submit accurate customer quotations and proposals. Ensure timely communication with all relevant stakeholders.
• Order Management: Administer customer order reports, issue pre-acquisition questionnaires, and provide vital product information to customers.
• Compliance: Maintain global compliance standards for UK customers and escalate any necessary inquiries regarding sales outside the UK.
• Smooth Operations: Proactively communicate with customers regarding order inquiries and logistical support, ensuring a seamless customer experience.
• Data Integrity: Maintain accurate records of customer interactions in CRM systems, ensuring data consistency and integrity.
• Performance Metrics: Adhere to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Support Sales Teams: Collaborate with regional sales teams to identify and follow up on low-value quotations.
• Customer Complaints: Assist in managing customer complaints and ensure clear and accurate communication throughout the process.

General Duties:

• Participate in sales meetings and provide relevant information or feedback.
• Take on ad hoc responsibilities as assigned by your manager.

Qualifications and Experience:

• Educated to GCSE or A-level standard, or equivalent.
• Previous experience in customer service, sales support, or related administrative roles.
• Proficiency in ERP, CRM, or other business systems to manage transactions and customer data.

Skills We're Looking For:

• Exceptional customer service and communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to remain calm and effective under pressure.
• Good problem-solving skills, with the ability to know when to escalate issues.
• Active listening skills and a friendly telephone manner.
• Team player with a growth mindset and time management abilities.
• Commitment to continuous learning and development.

Technical Skills:

• Proficiency in Microsoft Office Suite.
• Experience with SAP S4/HANA ERP system is preferred.
• Familiarity with Salesforce CRM is a plus!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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