Salesforce Application Support Specialist (Interim)
Pure Resourcing Solutions Limited
This is an interim role, with the initial assignment expected to last circa 3 months.
This role is predominantly remote working, with ad-hoc travel to Cambridge required.
Key Responsibilities
- Act as the primary internal Salesforce specialist and subject matter expert.
- Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support.
- Work closely with implementation partners to review, validate and improve delivered solutions.
- Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings.
- Support data mapping, migration and data quality activities.
- Assist with integrations between Salesforce and other business systems.
- Support SmartFlows document generation, templates, offer packs and automated communications.
- Build and maintain workflows, business rules, conditional logic and process automation.
- Investigate and resolve system issues, defects and user queries.
- Support QA, UAT and release validation activities.
- Create and maintain documentation, process maps and support procedures.
- Act as the owner of the Salesforce platform during the implementation and go-live period
Experience Required
- Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.
- Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.
- Experience supporting Salesforce implementations, migrations or major enhancement projects.
- Experience with data migration, data mapping and data quality activities.
- Experience supporting integrations with third-party systems.
- Knowledge of Salesforce Flow and business process automation.
- Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial.
- Experience working with implementation partners, suppliers and business stakeholders.
Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.
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