Salesforce Business Analyst

Salesforce Business Analyst

We are seeking an experienced Salesforce Business Analyst to join a major transformation programme supporting a large-scale Lead-to-Cash journey. This is an exciting opportunity for a Senior Business Analyst with strong Salesforce knowledge to work across business stakeholders, product teams, and delivery squads to shape and deliver Salesforce-enabled solutions.

Location: London, UK (Hybrid – 3 days per week in office)
Contract Type: Contract
Duration: 12 months
Day Rate: £380 per day (Inside IR35)
Working Pattern: Hybrid

The Role

As a Senior Salesforce Business Analyst, you will play a key role within a product-focused transformation team, supporting discovery activities, requirements definition, solution alignment, and delivery across Salesforce platforms.

You will work closely with Product Leads, Product Managers, SMEs, and technical teams to understand business processes, identify opportunities for improvement, and translate business needs into clear requirements and user stories.

Key Responsibilities

• Support discovery workshops by preparing materials, capturing requirements, and documenting business processes.
• Work with stakeholders to understand sales processes, commercial models, exception scenarios, and capability gaps.
• Provide Salesforce demonstrations and platform walkthroughs to business stakeholders.
• Translate business requirements into user stories, acceptance criteria, and delivery artefacts.
• Support product teams with backlog refinement and story grooming.
• Maintain fit-gap assessments, risk registers, capability maps, and requirement documentation.
• Collaborate with business process teams, change teams, testing teams, and delivery squads.
• Support UAT preparation, test readiness, cutover activities, and go-live coordination.
• Produce clear communication materials including summaries, decision papers, and stakeholder updates.
• Use Salesforce reporting and data analysis to support business decisions.

Required Experience

• Strong experience working as a Business Analyst within Salesforce environments.
• Solid understanding of Salesforce Sales Cloud and Lead-to-Cash processes.
• Experience working with Salesforce integrations into ERP or downstream business systems.
• Experience supporting Salesforce transformation programmes.
• Strong stakeholder management skills with the ability to work with senior business users.
• Experience running workshops, gathering requirements, and documenting business processes.
• Experience creating user stories, acceptance criteria, process flows, and business requirements.
• Comfortable working within Agile/Scrum delivery teams.
• Experience with tools such as Jira, Confluence, Miro, Visio, Excel, and SharePoint.

Desirable Experience

• Salesforce CPQ experience.
• Exposure to Salesforce Revenue Cloud Advanced.
• Experience with SAP or Oracle integrations.
• Experience working within complex enterprise transformation programmes.
• Experience in product-led Agile teams.
• Experience within commercial, events, exhibitions, or subscription-based industries.
• Power BI/reporting experience.

This is an excellent opportunity for a Salesforce Business Analyst looking to work on a high-profile transformation programme with significant business impact.