Scheduler

Scheduler

Sunbury

£30,000

Key Responsibilities

• Scheduling and coordinating engineers' daily workloads.
• Booking service appointments and managing diaries.
• Acting as the first point of contact for customers via phone and email.
• Updating job information and maintaining accurate records.
• Liaising with engineers to ensure jobs are completed efficiently.
• Responding to customer enquiries and providing updates on appointments.
• Prioritising emergency callouts and rescheduling work where required.
• Supporting the wider service team with general administration duties.

Key Requirements

• Previous experience in a customer service, administration, service coordination, helpdesk, or scheduling/dispatch role.
• Excellent communication and organisational skills.
• Ability to multitask and prioritise workloads in a busy environment.
• Strong IT skills, including Microsoft Office.
• A proactive approach with excellent attention to detail.