Scheduler / Planner in Stoke-on-Trent, Staffordshire

Posted by Brampton Recruitment Ltd

£26,500 – £27,500 a year

Stoke-on-Trent · Permanent

An excellent opportunity has arisen for an organised and proactive Scheduler / Planner to join a busy and growing team on a permanent, full-time basis. The successful candidate will play a key role in the day-to-day coordination of maintenance works, ensuring engineers are scheduled effectively and reactive works are completed within agreed timescales. You will act as a key point of contact between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met.
 
Job Description for the Scheduler / Planner:
  • Coordinating and allocating planned and reactive maintenance jobs to engineers.
  • Organising daily engineer schedules and managing diaries to maximise efficiency.
  • Arranging subcontractor attendance and monitoring the progress of outstanding works.
  • Communicating with customers and engineers to confirm appointments, provide updates and arrange any follow-on visits.
  • Monitoring job performance to ensure agreed SLAs and customer KPIs are consistently achieved.
  • Maintaining accurate job records and updating internal systems and customer portals.
  • Processing completed job sheets and ensuring all relevant paperwork is received.
  • Following up outstanding quotations and ensuring completed works are accurately documented and ready for invoicing.
  • Proactively identifying and resolving scheduling conflicts or operational issues.
  • Providing general administrative and coordination support to the wider team when required.
Candidate Requirements for the Scheduler / Planner: 
  • Previous experience coordinating field-based engineers and maintenance works is essential
  • Previous experience within facilities management or the maintenance industry would be beneficial
  • Strong organisational, planning and communication skills
  • Excellent customer service and IT skills, including Microsoft Office
  • Good attention to detail and the ability to manage priorities in a fast-paced environment
  • A proactive, self-motivated approach with the ability to work independently and as part of a team
  • Minimum of five GCSEs or equivalent. 
This role would suit candidates with the following experience: Scheduler, Planner, Service Coordinator, Maintenance Coordinator, Facilities Management Administrator, Engineer Coordinator or Service Administrator.
 
Hours: Monday – Friday 8:30 am – 5:00 pm
Salary: £26,500 - £27,500 Per Annum
  
Benefits:
  • Competitive Salary, dependant on experience and qualifications.
  • An additional day of paid annual leave to celebrate your birthday!
  • Company pension scheme (NEST).
  • Company private healthcare scheme.
  • Free onsite parking.
  • Ongoing training and development opportunities.
Salary review following successful completion of probationBrampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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