Scheduler / Planners

Greetings of the day.

Dear job seeker, please apply to below vacancy if it interests you-

We're looking for Scheduler

Sector: Housing

📍 Location: Stratford, East London

Job Overview:
Job Role: Scheduler

Location: E15, Stratford, East London

Duration: Temp to Perm

Hours: 40 hours per week, 1hr unpaid break, Monday to Friday, 8:00am - 5:00pm, Onsite

Payrate: £16.69 PAYE

Start date: ASAP

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

About You

• Need to have reactive scheduling experience.
• IT literate, with confidence using scheduling and job management systems.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

Eden Brown is acting as an Employment Business in relation to this vacancy.