Scheduler

Scheduler

Plan and manage field engineers' diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.

Role: Scheduler

Location: Wakefield

Package: £25,370

Hours: Monday to Friday 9-5 /10-6 on a Rota Office based

Overview

Based at the company's head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.

Key responsibilities

• Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book.

• Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.

• Plan engineer routes effectively to improve efficiency and support first-time

• Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.

• Plan preventative maintenance using historical trends to support customer requirements and equipment availability.

• Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

What we are looking for

Essential:

• GCSEs, including Maths and English (minimum 3 A-C passes).

• Accurate data-entry skills and good proficiency in Microsoft Office, particularly

• Ability to prioritise and reprioritise workloads to meet customer service

• Clear written and verbal communication skills, with the ability to review call history and previous visit details.

• UK driving license

Desirable:

• Experience working with field-based

• Experience within a healthcare, medical equipment or similar technical service

Package and benefits

• £25,370 per annum

• 25 days' annual leave, plus bank holidays

• Pension scheme with matched contributions and salary sacrifice option

• Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.

• Life assurance scheme

• Free on-site parking

• Dress Down Fridays

• Free tea, coffee and hot chocolate

• Social committee

• Charity work opportunities

• Employee Engagement Committee and Champion opportunities

• Monthly 1-to-1s

• Annual appraisals

Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.