Scheduling Administrator

Scheduling Administrator 6966

Location: Cirencester
Hours: Monday to Friday, Full Time - Flexi Hours  | Permanent
Salary: £28,000 - £30,000 

Our client is looking for a highly organised Scheduling Administrator to join their busy team. This is a varied role coordinating engineers, managing schedules and ensuring work is completed efficiently while delivering excellent customer service.

Working closely with customers and internal teams, you will be responsible for planning workloads, arranging appointments, maintaining accurate records and ensuring resources are available to support day-to-day operations.

Key Responsibilities of a Scheduling Administrator

• Schedule and coordinate engineers' workloads.

• Plan appointments and service visits with customers.

• Manage diaries and allocate work efficiently.

• Respond to customer enquiries by telephone and email.

• Maintain accurate records using internal systems.

• Liaise with customers to confirm appointments and provide updates.

• Coordinate workloads with internal departments.

• Ensure all required documentation is prepared ahead of scheduled work.

• Arrange subcontractor visits where required.

• Monitor compliance requirements and maintain accurate records.

• Manage holiday requests and resource planning.

• Provide customers with reminders of upcoming appointments.

• Escalate technical enquiries to the appropriate teams.

• Support the day-to-day administration of the department.

Key Skills of a Scheduling Administrator

• Previous experience within scheduling, planning, coordination or administration.

• Strong organisational and time management skills.

• Excellent customer service and communication skills.

• Confident communicating by telephone and email.

• Ability to prioritise a busy workload and manage multiple tasks.

• Strong administrative skills with excellent attention to detail.

• Confident using Microsoft Office and internal computer systems.

• Proactive with excellent problem-solving skills.

To be considered for this role please contact Katie Tyrrell at First Base Employment