Scheduling Coordinator

Active staff are pleased to be representing a market leading Engineering company who are on the lookout for a Scheduling Coordinator…. In this fast-paced environment, you will ensure the smooth running of the sales process and ensure customers receive a great service.

The working hours are Monday to Friday 7:30am - 17:00pm.

Benefits for the Scheduling Coordinator:

• 20 days + BH and Christmas shut down
• Free onsite parking
• Growth opportunities
• Profit share bonus (after probation)
• Employee assistance scheme (after probation)

Responsibilities for the Scheduling Coordinator:

• Manage and respond to all hire desk enquiries promptly and professionally
• Process orders accurately and efficiently
• Support customers throughout the full hire journey, providing excellent service
• Coordinate orders to ensure delivery is on time and in full
• Liaise effectively with Transport, Yard and Operations teams to maintain smooth workflows
• Schedule large deliveries and manage site bookings efficiently
• Process off-hire requests and coordinate returns accurately
• Handle goods-in processes following depot inspections
• Monitor and follow up on free-of-charge (FOC) hires
• Provide accurate updates on stock availability and lead times
• Resolve queries across customers, warehouse, yard and transport teams promptly
• Identify and suggest opportunities to enhance the customer experience

The person for the Scheduling Coordinator:

• Proactive problem solver and clear communicator
• Professional telephone manner
• Strong organisational and planning skills
• Excellent communication skills, both written and verbal
• Ability to work effectively under pressure in a fast-paced environment