Scheduling Coordinator

As Barron McCann are continuing to grow, we are looking to recruit a Scheduling Coordinator to support in planning and organising the workload of the Field Service Engineers.  

Are you someone with great organisational skills, and an uncanny grasp of the geographical landscape of the UK & Ireland?
Our brand new vacancy for a Scheduling Coordinator could very well be a fantastic fit for you!

The Role

The Scheduling Coordinator role is key to the delivery of service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service.

Shifts
40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average), earliest start is 7AM and latest finish is 8PM.

Responsibilities will Include:

• Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible.
• Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently.
• Keeping customers informed of what is happening.

Key Skills and Attributes

• Good geographical knowledge with experience scheduling field visits across the UK & Ireland.
• Organised with a logical approach, able to work on own initiative.
• An enthusiastic and positive team player.
• Good people skills with the ability to be tactful in difficult situations.
• Excellent communication skills both written and verbal.
• IT literate, with MS Excel and MS Word skills

About the company:

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPOS & IT support services from help desk through to rapid response on-site repair and maintenance; their customers are some of the most prestigious names within Retail, Hospitality and Banking. With an excellent reputation for great service, their biggest asset is the people and their ability to find, develop and retain the right people - it's at the core of what they do. To achieve company goals, they all share a common vision and this relies upon having committed and engaged team members, rather than just co-workers.

Full-time, Permanent - 5 days onsite, worked over a 7 day week, including 1 in 3 weekends.  

Benefits:

• Company pension
• Subsidised canteen
• A variety of work social events
• Development opportunities across the wider group

Have you got great communication skills, are you good with prioritisation and working well under pressure (and enjoy it)?  If so, get in touch today as we are looking to interview as soon as possible.