Scheduling Team Lead

Job Title: Scheduling Team Leader

Salary: Up to £38,000

Location: Huddersfield

Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.

Duties:

• Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
• Carry out daily meetings with the team to discuss stats and workload
• Provide daily statistical updates to the business including productivity and backlog
• Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
• Prep for and attend monthly planning meetings with ROMs and Operations Manager
• Monitor and manage team telephone stats
• Critique and coach team on call quality
• Monitor, manage and critique scheduling planning to ensure maximum productivity
• Monitor and manage the team HELD jobs
• Effectively control team overtime budget
• Carry out monthly one to ones
• Recruitment and training of new staff
• Disciplinary, performance & absence management of S&R Schedulers
• Point of escalation for complaints
• One on One coaching of the team
• Ongoing team development

Skills / Ability:

• Ability to multi-task and remain calm under pressure
• Ability to identify areas of improvement and implement
• Ability to use own initiative and make considered decisions
• Ability to communicate at all levels
• Ability to flex own management style to support all team members

INDAB