Sea Export Operator in Manchester, Greater Manchester
Posted by Detail 2 Limited
£35,000 – £45,000 a year
Manchester · Permanent
About the Company
Our client is an established international freight forwarding business providing sea freight, air freight, customs and logistics solutions to customers importing and exporting goods around the world.
Due to continued business requirements, they are looking to recruit an experienced Sea Export Operator to join their busy operations team.
As a Sea Export Operator, you will be responsible for coordinating deep sea export shipments, covering both LCL and FCL movements, from initial quotation and pricing through to booking, documentation, shipment monitoring and final completion.
You will work closely with customers, overseas agents, shipping lines, hauliers, suppliers and internal teams to ensure shipments are handled efficiently, accurately and in line with customer and company requirements.
Sea Export Operator - The Details
- £35,000-£45,000 DOE
- Full office-based role
- Monday - Friday
- Training provided on relevant operational and customs systems
- Opportunity to develop knowledge across international sea freight and export operations
- Varied role covering export operations, customer service, quotations, pricing and documentation
- Supportive and collaborative working environment
- Occasional flexibility to support other departments and operational requirements
- Previous experience within sea freight, freight forwarding or export operations
- Good understanding of deep sea export procedures and documentation
- Experience handling both LCL and FCL export shipments
- Experience managing export shipments from quotation and booking through to completion
- Good knowledge of shipping lines, overseas agents and international freight procedures
- Strong commercial awareness with the ability to obtain and negotiate freight rates
- Experience preparing and issuing accurate customer quotations
- Strong customer service and communication skills
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines
- Strong attention to detail and accuracy
- Confident liaising with customers, overseas agents, shipping lines, hauliers and suppliers
- Proactive approach with the ability to use initiative and common sense when resolving operational issues
- Ability to work effectively under pressure and manage multiple priorities
- Flexible approach to workload and willingness to support the wider business
- Experience using freight forwarding or transport management systems would be advantageous
- Knowledge of BIFA Terms and Conditions would be advantageous
- Manage end-to-end LCL and FCL sea export shipments, from quotation through to completion.
- Obtain and negotiate competitive freight rates and prepare customer quotations.
- Arrange export bookings with shipping lines, co-loaders and overseas agents.
- Coordinate collections, deliveries and shipment requirements.
- Prepare and process export documentation, including bills of lading and shipping instructions.
- Ensure documentation is accurate and submitted within required deadlines.
- Monitor shipments and keep customers updated on progress and schedules.
- Coordinate customs and export documentation requirements.
- Maintain accurate shipment records and update operational systems.
- Check supplier invoices, query discrepancies and ensure accurate cost recording.
- Resolve customer and operational queries, escalating issues where necessary.
- Build strong relationships with customers, overseas agents, carriers and suppliers.
- Identify opportunities for additional business and improved service.
- Support colleagues and other departments when required.
- Ensure compliance with company procedures and industry regulations.
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