Sector Supervisor at Omni RMS, Middlesbrough, North Yorkshire

Omni RMS · Direct employer

Sector Supervisor

Location: Teesside / North Yorkshire (Mobile)
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Sector Supervisor to take responsibility for the day-to-day supervision and management of front-line cleaning operatives across a designated sector.

Job Overview

The successful candidate will be responsible for ensuring client service level agreements (SLAs) are achieved, periodic and emergency cleaning tasks are completed, compliance standards are maintained, and teams are supported to deliver a high-quality service across multiple locations.

This is a mobile role requiring a highly organised and customer-focused individual who can support operational delivery, maintain positive client relationships, drive team performance, and ensure company procedures and security requirements are consistently followed.

What an Average Day Looks Like

  • Visiting multiple client sites.
  • Conducting quality inspections and audits.
  • Supporting cleaning teams with operational requirements.
  • Responding to service issues and emergency cleaning requests.
  • Monitoring staffing levels and arranging cover where required.
  • Liaising with clients and account teams.
  • Managing compliance records and work orders.

Key Responsibilities

  • Supervise and support front-line cleaning teams across a designated sector.
  • Provide operational cleaning cover when required.
  • Conduct site inspections and quality audits to maintain service standards.
  • Manage consumable stock levels across client sites.
  • Support recruitment, onboarding, and vetting activities.
  • Deliver periodic carpet cleaning and deep cleaning services.
  • Manage attendance, absence reporting, and additional hours.
  • Ensure compliance with company procedures, security requirements, and client SLAs.

Person Specification

  • Previous supervisory or management experience.
  • Experience within cleaning, facilities management, or soft services.
  • Experience managing frontline teams.
  • Strong customer service skills.
  • Excellent communication skills.
  • Ability to manage multiple priorities effectively.
  • Full UK Driving Licence (company van provided).
  • Strong organisational and problem-solving abilities.
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