Sector Supervisor at Omni RMS, Dartford, Kent

Sector Supervisor

Location: Dartford, KentHours of Work

Hours: 40

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Sector Supervisor to provide direct line management of front-line Cleaning Placemakers and take responsibility for delivering periodic tasks and emergency cleaning within a designated area.Job Overview

We are looking for a proactive and adaptable individual who can effectively manage operational priorities, support front-line colleagues, maintain strong customer relationships, and ensure service level agreements are consistently achieved across all sites within their remit.

The successful candidate will play a key role in supervising cleaning operations, maintaining service standards, conducting inspections, and supporting operational activities across multiple locations. This position requires a hands-on approach, strong organisational skills, and the ability to manage both people and processes effectively.

Key Responsibilities

• Provide day-to-day supervisory management of front-line Cleaning Placemakers.
• Proactively manage team performance to ensure client service level agreements are consistently achieved.
• Support, coach and guide operatives to maintain required service standards.
• Manage contracts and provide operational cover where required.
• Conduct regular site inspections and undertake cleaning duties across all locations within the designated sector.
• Respond to ad hoc and emergency cleaning requests as required.
• Complete periodic carpet cleaning and spring cleaning activities in line with specifications and planned maintenance schedules.
• Assist with recruitment and vetting activities.
• Ensure compliance with company procedures, systems, security policies and contract requirements.
• Manage consumable stock levels and ensure opening, lock-up and alarm procedures are followed at each site.

Person Specification

• Experience in a comparable supervisory role.
• Ability to communicate effectively with and support front-line colleagues.
• Strong customer service skills with the ability to manage client expectations.
• Excellent communication and problem-solving abilities.
• Experience working with remote business groups and stakeholders.
• Flexible, adaptable and proactive approach to work.
• Ability to manage multiple priorities and projects effectively.
• Strong relationship-building skills with both internal and external stakeholders.