Security Concierge in Birkenhead, Metropolitan Borough of Wirral

Security Concierge – Residential Apartments

Location: Birkenhead, Merseyside
Salary: £15.00 per hour
Hours: Monday–Friday, 5 hours per day (25 hours per week)
Working Pattern: Flexible start and finish times
Contract: Permanent, Part-Time
SIA Licence: Desirable but not essential

The Opportunity

We're recruiting for a professional and reliable Security Concierge to join a luxury residential apartment development in Birkenhead.

As the first point of contact for residents and visitors, you'll be responsible for delivering excellent customer service while maintaining a safe, secure and welcoming environment.

Previous experience in security, concierge, hospitality or customer service would be advantageous, although an SIA licence is not essential.

Key responsibilities include:

• Providing a professional and welcoming first point of contact for residents, guests and visitors.

• Delivering exceptional customer service and maintaining the high standards expected within a luxury residential environment.

• Monitoring access to the building and ensuring only authorised individuals enter the premises.

• Maintaining a professional and attentive presence throughout the development.

• Assisting residents with general enquiries and responding to requests in a friendly and efficient manner.

• Managing visitor access and coordinating deliveries, parcels and collections.

• Conducting routine checks of communal areas to help maintain a safe and secure environment.

• Responding professionally to incidents, concerns or emergencies, escalating issues where appropriate.

About You

We're looking for a friendly, approachable and professional individual who understands the importance of delivering an excellent resident experience.

The ideal candidate will have:

• Excellent communication and interpersonal skills.

• A professional appearance and a friendly, welcoming manner.

• Strong customer service skills and a genuine willingness to help others.

• The ability to remain calm and professional when dealing with challenging situations.

• A reliable, punctual and flexible approach to work.

• Good organisational skills and the ability to manage multiple responsibilities.

• Confidence working independently and as part of a wider team.

• A proactive approach to maintaining a safe, secure and welcoming environment.

Desirable but not essential:

• A valid SIA licence.

• Previous experience in a security, concierge or front-of-house position.

• Experience working within residential developments, hotels, serviced apartments or hospitality.

• Previous experience dealing with residents, visitors or high-end clientele.

Salary & Working Hours

• Pay: £15.00 per hour.

• Hours: 25 hours per week.

• Working Days: Monday to Friday.

• Shift Pattern: 5 hours per day, with flexibility around start and finish times.

• Contract: Permanent, part-time position.

Why Apply?

You'll benefit from consistent weekday working hours, flexibility around your daily schedule and the opportunity to work in a professional, welcoming environment.

If you're a reliable, customer-focused individual who takes pride in delivering excellent service, we'd love to hear from you.

Apply today to find out more about this opportunity.