Security Service Engineer C-0007

Reliance High-Tech / Reliance Protect is one of the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

Your Role

Provide technical expertise in fault finding and repairs across varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.  

Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.  To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.  

Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4). Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.  

Participate in team meetings and actively contribute towards the business’ activities.  

Strive to maximize personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision.  

Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.)  

Responsibilities

Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages. 

Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. 

Provide technical expertise in fault finding and repair with a variety of Access Control, Intruder, Intercom Systems operating systems from small scale to large Multi-site installations with PC Based front  ends. 

Have understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required. 

Provide emergency solutions when operating out of hours as specified on the departmental rota. 

Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations. 

Participate in team meetings and actively contribute towards the business’ activities.  

Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.  

Maintain up to date technical knowledge through internal and external training provision.  

Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) 

Your Qualifications

Essential  

NVQ 3 in Electronic Security or equivalent proven experience Knowledge of Access control / CCTV / Intercom / Intruder systems. (minimum of 4 Years) 

Knowledge of Windows Operating Systems.  

Knowledge of digital electronics principles and systems  

Health and Safety  

Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End) 

  Desirable - 

CCTV – Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch/ 

ACS – Ccure/Lenel OnGuard & S2/Gallagher/CEM/PAC 

Intruder – Honeywell / Texecom 

Intercom - Commend 

PSIM – Genetec/Cortech/ 

Recognised Qualification in H&S (IOSH/CSCS) 

IPAF 

Working at Height (Rooftop and Safety Access Certification) 

EUSR 

Your Key Skills & Competencies

Essential

Team Player – Co-operation and ability to work with others

Good Administration and Time Management

Competent and Independent – Able to work on own initiative and take responsibility for actions, workload and decisions.

Inquisitive – Have a desire to learn/research, and develop personally and professionally

Desirable

Commercial Awareness – understand a role and associated actions have a commercial value and impact to the business and efficiencies are always considered as part of tasks undertaken

Your Aptitudes & Behaviours

Essential

Full UK Driving Licence

Permit to Work

Ability to complete full personal security screening and be prepared to complete to DV Level if requested.

Desirable

Good written and spoken English

Commercially aware

Your Growth Opportunities

Training

Certifications

Progression

Exposure to tech/projects

Company Benefits

Working at Reliance High Tech means joining an award-winning company that genuinely makes a difference. We combine cutting-edge technology with a team culture built on integrity, agility and trust. You’ll work alongside knowledgeable passionate people who value honesty, collaboration and respect for both customer and colleague.

Your benefits include:

Employee healthcare

Company sick pay

Access to 24- online GP

25 days holiday plus BH + 1 charity day per year

Employee Recognition program

Employee referral scheme

Training & Accreditation opportunities

Access to Boostworks

Long Service Awards