Senior Account Manager

As organisations respond to estate pressure, hybrid working, changing occupancy patterns, underused assets, cost optimisation demands and increasing expectations around sustainability, many are looking for better visibility, better choices and better outcomes across their workplace environments. Our client focuses on bringing together workplace insight, asset intelligence, occupancy and usage data, refurbishment, remanufacturing, reuse, resale, donation and recycling to help clients optimise space, reduce cost, recover value from assets, improve operational efficiency and support ESG goals.

We are looking for an entrepreneurial and commercially minded leader to own the growth, profitability and continued evolution. This is not a traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn our client into a scalable, data-enabled workplace solutions business. You will be both visionary and practical. You will be able to see where the market is moving, shape the systems, services and commercial models required to respond, and then translate that ambition into executable plans. You will sit between strategy and execution: developing the proposition, building the structures behind it, leading go-to-market activity, opening senior client conversations and ensuring that opportunities can be delivered profitably and repeatedly.

Benefits

• Excellent bonus and earning potential
• Car allowance
• Employee Assistance Programme (Sparks) - EAP (supports our employees’ wellbeing on many issues both in and out of work)
• Health & Fitness Discount Vouchers - Sparks
• Cycle to Work Scheme
• Free Staff Parking
• 25 days holiday
• Dress Down Fridays – smart casual
• Staff Referral Scheme
• Eye care vouchers
• Pension contributions after 3 months service
• Life insurance
• Electric car salary sacrifice scheme

Key responsibilities

You will lead the development and commercial growth for our client as a distinct service proposition, with accountability for revenue growth, margin quality, profitability and long-term value creation. You will help define the the company roadmap, shaping how the service evolves across asset intelligence, workplace insight, occupancy data, ESG reporting, reuse, resale, refurbishment, remanufacturing, smart monitoring and wider lifecycle workplace solutions. You will act as the bridge between strategic ambition and operational execution, ensuring the proposition has the systems, processes, governance, commercial models and delivery frameworks required to scale successfully.

You will identify and win new business across corporate occupiers, landlords, public sector organisations, universities, healthcare, life sciences, professional services and other organisations managing complex workplace estates. You will maintain direct involvement in business development and strategic account activity, using customer conversations to identify new use cases, shape solution design, test market appetite and influence the future direction of the proposition. You will sell consultatively to multiple stakeholders, including Facilities, Workplace, Real Estate, Procurement, Sustainability, Finance, HR and senior leadership teams. The role will involve uncovering client needs around estate optimisation, space utilisation, hybrid working, underused assets, asset visibility, cost reduction, workplace change, carbon reduction, furniture reuse and end-of-life asset decisions.

You will build and manage a qualified pipeline, lead discovery meetings, create tailored proposals, coordinate with internal workplace, operational, technology and sustainability specialists, and progress opportunities from first conversation through to close.

You will develop Future Workspaces’ go-to-market positioning, helping to define target sectors, priority accounts, routes to market, sales messaging, customer entry points and strategic partnerships. You will work with colleagues to develop the systems and technologies that sit behind the proposition, including asset data, customer dashboards, reporting tools, digital workflows, marketplace functionality, AI-enabled planning, occupancy intelligence and other platform-based capabilities.

You will shape how the company is packaged, priced and delivered, ensuring that services are commercially viable, operationally deliverable and clearly differentiated in the market.

Essentially you will be a workspace consultant who will have the autonomy to build this business out as you see fit! This company is a young business with mature backing as they're part of one of the largest global migration companies in the world!

Experience in any of the following would be valuable: workplace, facilities management, real estate, sustainability, SaaS or data-led platforms, consultancy, professional services, managed services, circular economy, furniture, design and build, relocation, logistics, business transformation, technology-enabled services or product development.

More important than sector background is the ability to build solutions that combine people, data, assets, operations, technology and measurable business value.

• Strategic business development and consultative sales
• Key account development and senior stakeholder engagement
• P&L ownership or commercial performance management
• Proposition, product or service development
• Go-to-market planning and market positioning
• Technology-enabled service design
• Platform, dashboard or data-led solution development
• Operating model design and process development
• Partnership development
• ESG, circular economy or asset lifecycle solutions
• Cross-functional leadership across sales, operations, technology and delivery

Apply today to avoid disappointment!