Senior Account Manager
West Midlands and Worcestershire Perm Hub
Redditch
£(phone number removed) per annum depending on experience.
Are you a commercially minded relationship builder with a passion for customer service and business growth?
We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team.
As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.
Senior Account Manager duties:-
- Managing and developing relationships with existing customers while identifying new business opportunities.
- Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
- Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
- Supporting customer visits, presentations and on-site demonstrations.
- Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
- Managing customer communications plans, including LinkedIn content and email newsletters.
- Progressing quotations, gathering customer feedback and maximising conversion opportunities.
- Monitoring KPIs and performance metrics to drive continuous improvement.
- Managing, training and developing members of the Accounts team.
- Conducting customer visits throughout the UK and potentially internationally.
- Supporting business growth through proactive sales activity and relationship management.
We're seeking an ambitious, organised and commercially aware professional who can build credibility with customers and colleagues alike.
- Previous experience in Account Management, Customer Relationship Management or Business Development
- Excellent communication, presentation and interpersonal skills
- A strong commercial mindset and customer-focused approach
- Experience leading, motivating and developing teams
- Confidence working across multiple departments and managing competing priorities
- Strong problem-solving, analytical and organisational skills
- The ability to influence stakeholders at all levels
- A proactive, positive and target-driven attitude
- Full UK driving licence and willingness to travel for customer visits
- Opportunity to play a key role in a growing and innovative manufacturing business.
- Collaborative and supportive team environment.
- Career development and progression opportunities.
- The chance to make a real impact on customer satisfaction and business growth.
- Varied role with customer interaction, strategic planning and team leadership responsibilities.
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