Senior Associate, Enforcement

Please note: this role will close at 00.01 on Friday 18 September so we advise making your application by midnight on Thursday 17 September.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work to make communications work for everyone.

Our work covers everything from phones and broadband, through to online safety, TV and radio, the postal service, and wireless devices. We need people of all backgrounds, skill sets, and experiences to help us achieve our ambitions on behalf of the British public.

About the Team

The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team identify and respond to non compliance affecting consumers and competition in the telecommunications, postal and broadcasting sectors. The team works with policy teams across Ofcom, carries out advocacy work with stakeholders and actively enforces the regulatory conditions that Ofcom imposes on regulated providers, as well as enforcing general consumer and competition law. We routinely monitor complaints, analyse evidence and take swift action to deal firmly and effectively where we see harm, including opening formal investigations, issuing penalties and seeking redress where appropriate.

As Ofcom's responsibilities continue to evolve, the Enforcement team is increasingly at the forefront of some of the most significant challenges facing the UK, from helping to make the online world safer to protecting the security and resilience of the communications networks and digital infrastructure that keep the country connected.

Purpose of the Role

The case leader role is key to Ofcom’s ability to carry out effective and robust enforcement activity. The post holder will deliver enforcement projects and case work and will also support the team’s wider work to provide enforcement input to key policy projects and carry out advocacy work to promote deterrence.

Your key responsibilities

Leading enforcement case work and monitoring programmes through:

• Delivering case work to agreed timetable and at high quality whilst being mindful of the bigger picture, recognising how your work fits in with and supports wider policy objectives;

• Leading multi-disciplinary case teams;

• Defining the scope of the work and identifying potential consumer or competition harm;

• Gathering and analysing evidence to assess compliance;

• Making effective use of resources and managing risks;  and

• Producing written documents and materials for both internal and external audiences.

Supporting policy outcomes – working with enforcement and policy colleagues across Ofcom to:

• Input to policy development to help design enforceable policy interventions; and

• Help develop proactive strategies to encourage stakeholder compliance with remedies imposed.

Compliance advocacy:

• Developing effective working relationships with colleagues across Ofcom policy, legal and operational teams;

• Maintaining fair and professional relationships with external stakeholders (including companies we may be investigating, public bodies and other stakeholders), and representing Ofcom’s position at meetings; and

• Setting out key learnings for industry and Ofcom across key work areas and be able to communicate what “good” looks like and set out implications of non-compliance (deterrence).

The skills, knowledge and experience you will need for success

• Executing Plans: You will need project management skills to organise tasks and set clear goals, managing resources effectively, whilst keeping an eye on progress and ensure projects are run in accordance with public guidance.

• Forming Relationships: You will be able to build and maintain constructive and productive working relationships with internal stakeholders and engage with external stakeholders in a fair and professional way.

• Harmonising Work: You will be able to lead and work collaboratively with multidisciplinary teams and to support colleagues to both deliver work and also develop their careers. You will also be able to work collaboratively with others to deliver a specific workstream within a larger project

• Articulating Ideas: You will need excellent verbal and written communication skills. Written communication and drafting skills are very important in developing clear documents addressing key issues and you will also need to be confident communicating arguments in person.

• Analysis & Drafting: Our decisions must be based on clear and accurate evidence-based analysis. You should be experienced in analysing different types of evidence, identify key issues, and translate findings from this evidence into comprehensive, well-reasoned written arguments and recommendations on next steps.

• IT skills including the use of Microsoft Office products.

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. 

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. 

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. 

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at (phone number removed). 

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. 

Whoever you are, whatever your story, you belong at Ofcom.