Senior Business Support Officer in Hackney, London

Role: Senior Business Support Officer
Location: Hackney E8
Pay Rates:

• PAYE: £25.79 per hour
• Umbrella: £34.75 per hour
  Contract Type: Temporary / Interim
  Hours: Full-Time (36 hours per week)

The London Borough of Hackney is seeking an experienced, proactive Senior Business Support Officer to join the Adults, Health & Integration Directorate. In this pivotal role, you will lead day-to-day business support operations, oversee complex complaints and FOI casework, coordinate emergency and business continuity planning, and manage a small, dedicated
administrative team.

• Operational & Team Oversight: Lead day-to-day administrative operations across the directorate and directly line manage a Service Coordinator and Business Support Officer, fostering a high-performance culture.
• Complaints, FOI & Executive Enquiries: Partner with the FOI & Complaints Manager to triage, track, and coordinate responses to statutory complaints, Freedom of Information (FOI) requests, and Mayoral/Members' Enquiries, ensuring strict compliance with statutory deadlines.
• Business Continuity & Emergency Planning: Maintain and update the Business Continuity Plan (BCP), Business Impact Analysis (BIA), and out-of-hours emergency procedures for Adult Social Care in line with corporate standards.
• Information Governance & Performance: Champion robust data protection compliance, support data security audits, and coordinate statutory returns (including the Adult Social Care Workforce Data Set - ASC-WDS) and Annual Governance Statements.
• Financial Administration: Deliver financial administrative support to Heads of Service, including purchase order processing, invoice verification, and liaison with central finance teams.
• Digital & Content Management: Audit and maintain public-facing web and internal intranet pages to ensure service user and staff information remains up to date and accessible.
  
  

• Experience: Proven track record in delivering high-level business support and records management within a local authority or public sector setting (Adult Social Care experience preferred).
• Casework Administration: Direct experience managing high volumes of correspondence, statutory complaints, and information requests under strict time constraints.
• Leadership & Organization: Experience supervising staff, delegating workloads, setting performance metrics, and managing competing priorities under pressure.
• Communication & Discretion: Excellent written and verbal communication skills, with a professional approach to handling sensitive and confidential information.
• Governance Knowledge: Strong understanding of GDPR, information governance principles, and risk management/business continuity processes.
  
  

Please note due to the high volume of applications only successful applicants will be contacted

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.