Senior Consultant - Water in London, Greater London

Senior Consultant - Water Retail

Location: UK – Hybrid Working
Salary: £50,000 – £90,000 dependent on experience

Are you an experienced water industry professional with expertise in billing, debt, revenue assurance or customer value? Looking to take the next step in your career within a leading management consultancy?

We are recruiting for Senior Consultants to join a growing Water practice within a highly regarded consultancy.

This is an excellent opportunity to work with major water retailers and regulated utilities, helping them navigate industry transformation, improve customer outcomes and strengthen operational and financial performance.

The Role

You will work closely with clients to deliver strategic advice and transformation initiatives across water retail operations.

Key responsibilities include:

• Advising clients on customer value, billing, debt, revenue improvement and affordability.
• Supporting major transformation programmes to improve customer and financial outcomes.
• Identifying revenue leakage, improving collections performance and strengthening financial controls.
• Using data analysis, forecasting and KPI reporting to identify improvement opportunities.
• Delivering process improvement and operational transformation initiatives.
• Managing client relationships and engaging with senior stakeholders across operations, finance and digital teams.
• Supporting benchmarking, performance reviews, proposals and business development.

Depending on your experience, you will either own individual workstreams or lead larger engagements, manage teams and take responsibility for client relationships and delivery.

About You

You will have experience within the water retail sector, with a background in customer value, billing, debt, revenue assurance or affordability.

You will bring:

• A strong understanding of water retail operations and customer, billing or revenue processes.
• Experience delivering billing or revenue improvement initiatives.
• Strong analytical skills and the ability to translate data into actionable recommendations.
• Experience in process improvement, operational transformation or operating model design.
• Excellent communication and stakeholder management skills.
• Experience producing high-quality client presentations and reports.

Experience with billing or CRM system changes, transformation programmes and business development would be advantageous.

What's on Offer?

• Hybrid and flexible working.
• Three corporate responsibility days per year.
• Annual wellbeing fund.
• Company-wide profit share scheme.
• Excellent career development and progression opportunities.

Interested?

If you have experience in water retail and are looking for an opportunity to work on high-profile transformation projects within a leading consultancy, send your CV to Lily at Viqu Energy today.