Senior Customer Service Administrator in Hemel Hempstead

Are you an experienced customer service professional looking to make a genuine impact by enabling customers to make the world healthier, cleaner, and safer? We are partnering with a large global manufacturer to find a talented Senior Customer Service Administrator. If you want to be the vital link connecting critical scientific solutions to worldwide customers; from supporting clinical trials to groundbreaking research, this is the perfect opportunity!

Pay rate: £21.10 per hour

Hours: Mon - Tue: 8:30 -17:00, Fri 8:30-16:30

Location: Remote with some site visits to Hemmel Hempstead

What you will be doing:

• Managing customer relationships and ensuring exceptional service delivery within a multifaceted environment.

• Processing orders and contracts, handling quotations, and managing complex tender and bid documentation.

• Working across teams to coordinate shipments and maintain high standards of documentation accuracy.

• Serving as a key liaison between customers, internal departments, and sales teams.

• Bringing a process improvement mindset to contribute to continuous improvement initiatives.

What we are looking for:

• At least 2 years of administrative or customer service experience in a similar role.

• Strong proficiency in the Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.

• Experience with CRM platforms, specifically Salesforce, and ERP systems such as SAP and QAD.

• Excellent written and verbal communication skills, including fluency in English.

• Strong organizational, time management, and multi-tasking abilities with an exceptional attention to detail.

• The ability to work independently while seamlessly collaborating with a team.

• Knowledge of ISO standards, GMP, and quality systems is preferred.

• Previous experience in the scientific, healthcare, or pharmaceutical industries is highly beneficial, as is a background in business administration or science.

If you are highly organised and ready to adapt to changing business needs in a remote capacity, I would love to speak with you. Please apply today with your updated CV to get the process started!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.