Senior Customer Service Retail Assistant at Brighton & Hove Albion Football Club, Falmer

Role: Senior Customer Service Retail Assistant 

Hours: 35 hours per week, 5 out of 7 days which will include matchdays

Location: American Express Stadium, Brighton, BN1 9BL and Churchill Square, Brighton, BN1 2TB

Contract Type: Permanent

 Deadline Day: 25th November 2026

Brighton & Hove Albion FC is a professional football club competing at the highest level of football on a global stage. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact.

Step into the heart of the action and be a part of our retail team. 

From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.

Experience that will help you thrive

We are looking for an energetic, customer-first individual who thrives in a fast-paced environment and stays calm under pressure. You bring hands-on retail experience - ideally in sports - along with solid EPOS, cash-handling, and upselling skills. 

Ready to make an impact? 

Discover your potential, our culture and your future perks by clicking apply to view the recruitment pack.

To ensure we get the best out of you in the recruitment process, please let us know if you require any reasonable adjustments.