Senior Escalations Advisor

Warrant Escalation Advisor

Salary: £30,000
Location: Stratford-upon-Avon
 

A leading UK field services organisation, providing specialist support solutions to the utilities sector, is seeking a proactive and highly organised Warrant Escalation Advisor to join its operations team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple stakeholders while ensuring compliance with established processes and industry regulations.

The Role

The successful candidate will be responsible for monitoring and supporting field-based warrant activity, taking ownership of cases that require escalation due to challenges encountered on site. Acting as a key point of contact, they will provide guidance to operational teams, assist with decision-making, and help identify practical solutions that support successful outcomes while balancing customer requirements and operational objectives. 

The role also involves maintaining communication with internal colleagues, external suppliers, and clients, ensuring all parties are updated on progress and key actions. The successful individual will play a vital role in coordinating real-time activity, managing communications, and supporting the wider operations team. 

Key Responsibilities

• Managing and resolving warrant-related escalations.
• Making account-level decisions in line with company procedures and regulatory requirements.
• Supporting field and office-based teams to achieve successful job completion.
• Acting as a first point of contact for clients, suppliers, and internal stakeholders.
• Monitoring the progress of high-value accounts during warrant execution.
• Proactively managing workloads and timescales whilst maintaining compliance and safety standards.
• Producing, analysing, and distributing performance reports.
• Supporting supplier relationships and performance management.
• Attending client meetings when required.
• Providing cover and support for senior team members as needed.
• Maintaining a strong understanding of relevant industry regulations, including OFGEM codes of practice.
• Assisting with the implementation and communication of process improvements and updates. 

About You

The ideal candidate will demonstrate:

• Strong organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Confidence working under pressure and making informed decisions.
• A proactive approach to managing escalations and operational challenges.
• High attention to detail and commitment to compliance.
• Experience within utilities, field operations, customer service, or a regulated environment would be advantageous.

This position offers the opportunity to join a well-established organisation operating within a highly regulated sector, where you will play a key role in supporting operational excellence and customer outcomes.