Senior EUC Engineer at PayPoint, Welwyn Garden City

Join Our Team as a Senior EUC Engineer

We’re looking for an experienced and motivated Senior EUC Engineer to join our busy & dynamic IT Team, supporting users and systems within the PayPoint group. In this hands-on role, you'll provide expert 1st & 2nd line support across a wide range of devices and applications while contributing to ongoing infrastructure improvement initiatives.

This is an onsite role based in our Welwyn Garden City office, 5 days a week, with occasional working from home days.

Why choose PayPoint?

PayPoint offers a collaborative working environment with room to grow and develop your technical career. You'll be the go-to person for end-user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best.

What will you be doing?

Your role will involve a variety of responsibilities, including:

• Deliver responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment

• Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support)

• Take ownership of support issues, seeing them through to resolution, and escalating where appropriate

• Support and maintain Microsoft Windows 11, Microsoft 365, macOS and Active Directory environments

• Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system.

• Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades)

• Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery

• Create and maintain internal technical documentation and knowledge base articles

• Adhere to ITIL-aligned service management processes

• Working in collaboration with the EUC Team Leader, to ensure an excellent level of support and service is provided at all times

• Mentor junior engineers and share knowledge to support team development

What would we like from you?

• Strong working knowledge of Microsoft Windows OS (10/11) and Microsoft 365

• Active Directory, Group Policy and basic user management

• Laptop hardware support and fault diagnosis

• Mobile device support (iOS & Intune managed devices)

• Imaging, deployment and configuration of endpoints

• Experience using ticketing and asset management systems (Halo).

• Several years working in an EUC/IT Support environment

• A proactive approach to problem-solving and incident ownership

• Excellent interpersonal, communication & stakeholder management skills

• Comfortable prioritising tasks in a dynamic, fast-paced environment

• Strong documentation and organisational skills

• A genuine interest in technology and continuous improvement

It would be great if you already have…

• ITIL Foundation certification

• Relevant Microsoft certifications

• Experience supporting macOS environments

• AV or collaboration tool support (Microsoft Teams, Logitech etc)

• Experience working in a multi-site or corporate environment.

What can we do for you

We offer a range of benefits, including:

• Holiday purchase scheme, with 25 days holiday plus bank holidays.

• On-site gym (free) and nationwide corporate rate gym membership.

• Online benefits portal offering discounts on shopping and holidays.

• Love2Shop Everyday Benefits Card.

• Contributory company pension scheme.

• Progression and Development.

• Private medical insurance and life assurance (with option purchase additional cover

• Additional benefits available at a discounted rate.

• Cycle2Work scheme

• Electric Car Scheme

At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.