Senior Information Officer
Connect2Hackney
Remote-friendly
Organisation: London Borough of Hackney
Directorate: Children & Education / Children and Families Service
Location: Hackney, London
Pay Rate: £24.96 - £25.53
Contract Type: Full-Time/Temporary
Make a real difference in the lives of children and families. The London Borough of Hackney is seeking a motivated, conscientious Senior Information Officer to lead our information management and data protection efforts within the Commissioning, Business Operations & Insight service.
In this pivotal role, you will ensure the efficient running of our service by championing robust data security, driving process innovation, and leading a dedicated team. If you thrive in a busy environment and have a strong commitment to public service and equality, we want to hear from you.
What You Will Do
- Lead Information Requests: Supervise and administer the processing of highly complex and sensitive Subject Access Requests (SARs) and Freedom of Information (FOI) requests, ensuring strict adherence to statutory deadlines.
- Drive Innovation: Champion the development of information systems by researching and piloting new tools, including Artificial Intelligence (AI), to streamline tasks and enhance the customer experience.
- Champion Data Protection: Act as the lead for data protection and confidentiality policies, working closely with ICT to ensure data security and providing expert guidance to managers and colleagues.
- Manage Data Systems: Take a proactive, strategic approach to managing the input, storage, retrieval, and integrity of critical data required for statutory reporting and service planning.
- Team Leadership: Provide high-quality line management, mentoring, and performance management for up to four Information Officers, supporting them to excel in their roles.
- Collaborate & Report: Act as a key liaison across Council departments and external partners, delivering clear, accurate reports and facilitating seamless information sharing.
Who We Are Looking For
- Experienced Professional: Extensive background in a senior administrative, business support, or information management role, preferably within a Children's Services environment.
- Subject Matter Expert: Significant, hands-on experience processing complex SARs and FOIs, backed by expert knowledge of the Data Protection Act and GDPR.
- Digital & Analytical Thinker: Advanced proficiency with IT systems (including Google Workspace/Microsoft Office and specialised case recording software) coupled with strong problem-solving skills.
- Resilient Leader: Proven ability to lead and mentor a team while successfully managing competing priorities in a highly pressurised environment.
- Exceptional Communicator: Outstanding writing and speaking (with ease) to build positive relationships with senior management, external professionals, and families.
Our Commitment to Anti-Racism & Equality
Hackney aspires to be an anti-racist organisation. We expect all staff to make anti-racism and anti-oppressive ways of working a foundation of their practice. The successful candidate will demonstrate a personal and professional commitment to dismantling systemic racism and injustice, actively cultivating an inclusive environment that celebrates cultural, heritage, and religious diversity.
Please note: This role involves working with sensitive data and vulnerable populations. An enhanced Disclosure & Barring Service (DBS) check is required.
How to Apply:
Please submit your CV and a supporting statement detailing how your experience and skills align with the requirements of this role.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
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