Senior Key Account Manager
TXM Recruit
Milton Keynes
Amazing salary + monthly car allowance
TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Senior Key Account Manager. My client are providers of automated systems for customers distribution warehouses.
In this position you will be responsible for managing a key customer account managing, contracts, retrofitting, budgets, commercial proposals, customer relationship and more.
For this role you MUST have experience working in the automated intralogistics industry
Responsibilities:
- Manage the assigned customer account, aligning commercial activity, contractual obligations and account objectives
- Act as commercial owner for contract changes, variations, renewals, budget visibility, offer pipeline and financial governance
- Lead retrofit works, lifecycle and obsolescence planning with service delivery, resident teams and customer technical stakeholders
- Coordinate with the Resident Account Manager, Site Manager, Service Delivery Manager, Head of Operations and Customer Service Director
- Own senior customer relationship health, supporting quarterly governance, strategy reviews, risks, actions and opportunities
- Support project works and continuous improvement by validating customer value, commercial impact and contractual alignment
- Strengthen the service department’s financial position through account planning, customer value development and promotion of service products
- Own the commercial account plan, including renewals, pricing strategy, contract discussions and senior customer relationships
- Identify and develop sales, retrofit, obsolescence and lifecycle opportunities aligned to customer priorities.
- Lead service contract pricing, variations and commercial proposals, engaging the Customer Service Director and Head of Operations where required
Required Experience and Skills:
- HNC/HND or Degree qualified; Engineering or equivalent relevant experience
- IOSH/NEBOSH Health & Safety qualification desirable
- Experience in Automated Materials Handling, logistics automation, intralogistics or comparable service environments
- Proven experience managing a major customer account with commercial, contractual and operational interfaces
- Strong customer service, stakeholder management and senior relationship management experience
- Experience negotiating and managing service contracts, variations, renewals, pricing proposals and commercial terms
- Previous experience of budget control, financial governance, sales pipeline tracking and commercial reporting
- Experience developing retrofit, lifecycle, obsolescence or service improvement opportunities into proposals
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